Customer Care Specialist (удаленная работа)
(вакансия в архиве)

Вакансия: Customer Care Specialist

We are a technology startup based in Vancouver, BC, Canada, with international IT team who built a technology platform AirGMS (vacation rental management software) for Airbnb hosts around the world. We are looking for a new Customer Care Specialist to join our strong and empathic team of customer-first support professionals.

In your role, you’ll be asked to provide an incredible customer care and high level of service over chat and email.

• 8 hours shift: 2 pm - 10 pm (Pacific Time Zone)
• 5-day work week
• This is the remote position
  

​​​​​​Responsibilities

Provide remote assistance to the customers and ensure perfect onboarding

Identify and report issues to the tech team. Follow up customers regularly in their request

Monitoring customer engagement and deliver reports

Create the educational content for the Knowledge Base

Work closely with marketing and sales team to maintain a high level of service

MUST: Fluent level of written English

Strong creative writing skills

The doer personality

Loads of empathy, patience, and a positive approach

Analytical mindset

Ability to identify the causal relation

Bachelor or equivalent in Linguistics, Education

Experience working with help Desk Tools (i.e. Intercom, Zendesk) - a plus

1-2 years experience in a сustomer support in a related position – a plus

Work in the young, ambitious and professional team

Full-time remote job

Interesting tasks and rapid professional development in dynamic IT company

Submit your CV in English and mention your salary expectations