Customer Support Officer (with English and Italian languages) (удаленная работа)
(вакансия в архиве)

Вакансия: Customer Support Officer (with English and Italian languages)

Remote Customer Support Officer (with English and Italian lnguages)

IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of it. In 6 years, our product has received more than ten prestigious awards, including the title of the most innovative and reliable broker in the field of high-risk trading. Also, during this time we have transformed from a small startup into a large company of 600 people in three offices (in St. Petersburg, Limassol and London).

Our great pride is the Customer Care Team, which makes up one-fifth of the company! These people are the face of IQ Option! Today, more than 40 million users in 150 countries of the world are registered on the platform and these figures are increasing every day. And that means we always have a lot of interesting tasks.

It is a big, professional team of Customer Support Specialists. We speak 11 languages and work 24/7 ​​to help our users from all over the world understand all the peculiarities of trading. We work 2/2 day/night schedule (it means that you work one day shift (10.00 - 22.00), then you have 24 hours break, after that night shift (22.00 - 10.00), then 2 days off).

Our main channel of communication is chats. Quite often our regular customers write to us just to find out how is it going, or which movie to watch in the evening, so your work will be different every day :)

• A person writes and speaks foreign languages fluently (English + Italian);
• He or she is so fluent in the product that the customer understands it perfectly (and we will always help with this: we have a knowledge base, an established system of continuous learning and test devices with a platform installed on them for the most individual approach to the client);
• The Customer Care Specialist is able to determine the need of the client and find a solution that suits him;
• Our specialists are individuals, not robots! We do not have scripts, each operator communicates with the client on her or his own behalf and in his or her own manner, and we always note the personal approach to work;
• Customer Care agent is not afraid of difficulties and high load. We are intense in everything - in work and in rest!

• You have always had an appeal for traveling and you understand that you love to communicate with foreigners;
• Your colleagues will be people from different countries: Brazil, India, Pakistan, Costa Rica, Mexico and Indonesia, and customers from all over the world;
• You are sick and tired of working in boring offices;
• You are tired of getting paid in an envelope and started to think about your future;
• We employ exclusively according to the Labor Code of the Russian Federation for the official salary (salary + bonuses).

Send us your resume, we will be happy to know more about you!