12 января 2020
Hello! We are looking for a very sociable, attentive to customers, friendly and problem solving Customer Support Manager.
We offer a remote full-time employment.
The headquarters is in the USA.
The company provides a popular service for thousands of customers in USA.
• Respond to customer inquiries and provide first contact resolution of customer issues via email (Zendesk).
• Deliver timely and accurate responses to customer questions and requests.
• Turning potential negative customer situations into positive experiences.
• Display a professional, positive, and enthusiastic demeanor to customers.
• Escalate unresolved queries to the next level of support or to the developers.
• Provide exceptional customer experience as measured through customer surveys.
- Advanced English fluency.
- Exceptional written communication skills.
- Excellent communication and presentation skills.
- Self motivated, smart, enthusiastic, positive attitude.
- Highly organized, you can manage and prioritize several tasks.
- Customer service skills, ability to communicate with people and to solve their problems.