Should be able to use their customer service & problem-solving skills and can transform a customer experience using a mixture of telephony & online tools.
The candidate must have a passion to provide the best in customer service, the ability to build rapport and a desire to go the extra mile.
With a motivation to succeed, enthusiasm & friendly approach, the candidate will use his or her winning personality to listen to their needs & ask the right questions in order to provide first class customer service.
• Proactively engaging assigned list of customers to pitch to.
• Communicating with customers through various channels. This entails answering customers enquiries via phone, email and live chat and or Social Medias in a timely and professional manner.
• Providing customer support on betting, financial, technical and any applicable issues related to the customer support department and the company’s website.
• Liaising together with the Payment platform providers to solve problems regarding customers questions.
• Working together with the Payments platform providers to manage customers’ deposits and withdrawals.
• Troubleshoot problems with withdrawals and deposits.
• Working with CRM to solve problems and improve the system and give the customers a better service.
• Assist the Marketing Department with local promotions and be updated on activities in the local market.
• Understand and follow procedures for the Customer Support Department and report any aberrations.
• Complete KYC procedures on the Company’s clients’ customers.
• Handle responses to marketing campaigns and crediting bonuses to customer accounts.
• Compile daily and weekly data regarding customer interactions.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product mal function.
• 1st degree or diploma in any social sciences or business discipline.
• Strong communication and time management skills.
• Attention to detail and great mastery of the Microsoft World/Excel/Access.
• Due to the nature of the role, verbal and written English proficiency is required.
• Able to work evenings, nights and weekends.
• Excellent knowledge of company products at all times.
• Keen interest in Sports, especially football is preferable although not mandatory.
• Remote work
• Flexible, shift work schedule (40 hours per week);
• Stable salary
• The paid training
• Friendly ambitious team without excessive hierarchy and bureaucracy
• Experience in the international environment