LATOKEN’s mission is to put financial life at fingertips. So everybody can use money to bring ideas to life to build the future and be a stakeholder of it.
Internet startups conquered the commanding heights after 20 years since the dot-com bubble. Blockchain is the internet of value - the next wave which outperforms any technology and industry in history. This technology is a game-changer for a vast market of blood and brain of humankind: payments and trading. As blockchain works worldwide: no need for central banks, layers of private banks, or custodians.
LATOKEN is a top blockchain bet on the financial system upgrade.
Our mission is to put
Money and assets at fingertips worldwide:
Unit: Customer Success
Unit Mission: Clients are successful and evolving our products to delight their future needs.
Role: Customer Support Manager
Functions:
Ensure fast response and assistance to users via Helpdesk tools (TG group, Zendesk Support & Chat, SM mentions);
Facilitate all B2C user interactions with the company and increase user retention by delivering high-end and customer-oriented support
Guide users all along the way with their IEO and listing page setup and launch
Increase the quality and chat success rate and tailor solutions to clients needs
Be user-needs oriented, build industry-best customer support by putting the highest priority on clients issues and shortening resolution time
Answer chats on the 1st line accordingly to FAQ within 60 seconds
Ensure a fast terminal checking for pending and rejected withdrawals and deposits
B2B and B2C process automation and optimization
Knowledge of crypto/trading;
Technical acumen & logical thinking; Self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented; Understanding that remote work is as important as at-the-office one.