Вакансия: Application Release/Change Manager (Customer Assurance)
Компания "Netcracker Technology Corp."
Since 1993, Netcracker Technology has been developing and implementing unique IT solutions for more than 250 customers worldwide, mostly telecom providers. We create dozens of innovative products and lead the global market of BSS/OSS solutions ready to be used in the cloud environment. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the cloud's opportunities, virtualization, and the changing mobile ecosystem.
We are currently looking for a Release/Change Manager (Customer Assurance).
Why join our team:
- Work on design, development, and customization of mission-critical solutions to world-leading telecom companies
- Implement and support innovative technologies such as 5G, eSIM, Internet access by satellites in low Earth orbit, IoT, etc.
- Get unlimited opportunities for professional and career development in a global company
What you’ll do:
- Manage maintenance patch/release lifecycle:
- Work with development and QA teams on release planning and scoping;
- Review release planning and scoping with customer and adjust it as required;
- Control release plan and scope during release development, testing and acceptance phases;
- Supervise and secure proper patch level for the environments;
- Verify patch/release documentation package and its delivery to the customer;
- Track and set up ad-hoc changes, such as hot fixes and data fixes;
- Manage maintenance patch/release deployment:
- Work with IT Deployment, development and QA teams on release deployment plan;
- Review release planning with customer and adjust it as required;
- Assure that release deployment plan is complete and all involved teams are informed and prepared;
- Request maintenance window for the environment and document it as required;
- Manage deployment plan end-to-end: manage all individuals involved in deployment, handle customer communication, resolve unexpected situations, report on the deployment plan progress and completion;
- Manage ad-hoc changes to the environments, including hot fixes and data fixes;
- Manage environments:
- Administer environments and regulate environment usage between teams;
- Create and maintain deployment schedule for all environments;
- Manage 3rd party software products in the scope of the environment;
- Work as part of telecom transformation programs, providing wide range of services, such as delivery, application support, hosted or remote managed services;
- Be a single point of contact for the implementation and support teams on release scope and deployment plans;
- Manage internal and external technical communications and task flows around software delivery process, carry out technical meetings, phone calls, conferences, presentations;
- Build good relationship with customer and technical team.
What we are looking for:
Education:
- Higher technical education
Experience:
- 1+ years of experience as a developer/lead developer/QA Lead/technical manager;
- 1+ years technical management experience (preferably in software application support)
Skills:
- Knowledge of SW development/implementation methodology (Agile, Waterfall);
- Experience with CI/CD systems (such as Jenkins);
- Experience with version control systems (SVN, GIT) is preferable;
- Ability to multi-task, work under pressure, meet challenging deadlines;
- Spoken and written English (other languages considered a plus);
- Excellent communication skills and interpersonal skills;
- Ability to assume a leadership role; owning the job;
- Strong troubleshooting and problem-solving skills; quick learner;
- Consistently sound level of judgment and professional conduct;
- Willingness and ability to travel.
Would be a plus:
- Technical or service management experience;
- Knowledge of OSS/BSS solutions;
- Enterprise software, telecommunications or call center background;
- Knowledge/experience in the following state-of-the-art concepts and technologies: NFV, SDN, Cassandra, Ignite, Kafka, REST API, microservices, machine learning;
- Knowledge of Java/J2EE/Spring or MS.NET framework;
- SQL, PL/SQL, Oracle Database; reading and writing SQL queries;
- Weblogic application server;
- Unix knowledge (at least on a confident user level).
We offer:
- Competitive salary
- Medical insurance, covering dental services and online consultations with doctors
- More than 300 hard and soft-skills programs by the corporate career development center
- Open environment and encouraging knowledge sharing culture
- Free English courses and opportunity to practice foreign languages daily
- Flexible working hours and an opportunity to work remotely
