Резюме: Freelance Website Developer

Bikkie Ly
London A highly motivated individual, currently looking for an opportunity to expand professional skills and
boost personal and professional growth. I have excellent communication skills, am a fast learner, and
can adapt to new surroundings quickly. I am very resilient and work extremely well under pressure.
I have over 10 years’ experience working in the customer service sector in various job roles across the
UK.

Work Experience
Event Assistant
GLL York Hall Leisure Centre - East London
October 2019 to Present
Responsibilities included:
• Working behind a busy bar at York Hall Leisure Centre, serving drinks, stocking the bar, putting in
cash floats and cashing up the till.
• Experienced opening and closing down a bar, handling money accurately and operating a till using
the Legend till system.
• Working effectively in a small team during busy pressurised periods.
• Setting and closing up the event space.

Game Master
Escape Room Game Master Escape London - London
August 2019 to Present
Game Master for Escape Room London in a customer facing role.
• Running and overseeing live Escape Rooms via CCTV.
• Briefing large groups of up to 24 people at a time
• Working independently using own initiative.
• General administrative duties, booking in games using Resolva booking system.
• Using BuzzShot, to take pictures of teams and uploading onto the system.
• Making phone calls and answering queries.
• Up selling promotional packages and games to customers.

Bar Staff
HAP Recruitment - London
April 2019 to Present
Working at various music festivals across London and the UK such as All Points East, Hanwell Hootie, as
a bar staff and bar back runner.
Responsibilities included:
• Bar staff on the festival bars, preparing the setup of the bar area
• Serving alcohol to the public, ensuring follow the Challenge 25 Policy at all times.
• Bar back runner, helping stock the bar area during busy periods of the festival.
• Carrying heavy loads of stock, following health and safety regulations.
• Changing and loading kegs from the stock area.
• Managing the stock levels with the cellar manager, to ensure stock is taken out at regular intervals to
meet the customer demands.
• Stock counting, taking stock back into the cellar in a logistical manned, at the end of the shift.

Event Staff
Flair Event Staffing
May 2006 to Present
Responsibilities included:
● Leading a team behind a busy bar at Wembley & Emirates Stadium, ensuring stock and money is
managed and managing the team to ensure the bar runs efficiently.
● Assisting with public queries and complaints in a calm and patient approach
● Ensuring the safety of the public by demonstrating effective communication skills in a clear and
assertive manner
● Sports marshal and event support for various sporting events across the UK
● Experienced opening and closing down a bar, handling money accurately and operating a till, for a
busy bar serving and preparing drinks.
● Working effectively in a large team during busy pressurised periods.
● Administrative assistant duties for Brighton Pride at the HQ, answering emails and taking phone
calls.

Amazon Warehouse Operative
PMP Recruitment - London
November 2017 to February 2018
Responsibilities included:
● Warehouse skills-picking & packing customer orders in a fast-paced environment, to ensure
customer orders are delivered on time
● Worked effectively and collaboratively in a large team of over 50 staff members to hit daily targets
● Worked efficiently under pressure to hit hourly targets of 100 picks per hour
● Demonstrated working diligently to ensure customer orders are picked and packed safely in
accordance to health and safety procedures
● Administration duties including doing weekly audits of the warehouse

Relief Security Officer
Securitas - London
October 2015 to February 2018
Gallery Assistant at The National Gallery / Security personnel at Arsenal F.C / Receptionist for Tate &
Lyle Sugars.
Responsibilities:
● Ensured the safety of all paintings, visitors & staff, security checks on personal possessions of
visitors
● Delivered excellent communication skills by dealing with visitors queries and complaints with a
professional approach and confident using a radio to contact other members of staff with any problems
● Worked well under pressure by dealing with challenging and confrontational customers using conflict
management skills
● Demonstrated great attention to detail working in a CCTV control room monitoring buildings for any
suspicious activities
● Administration skills, answering phone calls, emails, arranging incoming and external mail, booking
rooms & issuing keys between staff members
● Ability to work independently using own initiative during security patrols, unlocking/locking doors
upon opening & closing of building.
Customer Service Assistant

Sainsbury, UK - UK
August 2013 to February 2014
Worked as a Retail Assistant within the supermarket and fashion industry.
Responsibilities included:
● Experience in cash handling, using a till and taking in and giving money back accurately
● Responsible for maintaining stock on shelf, presenting and pricing goods and rotated stock
according to date and followed store procedures in accordance to health and safety regulations
● Worked effectively in a team working collaboratively for the smooth running of the store.
● Worked well under pressure during busy hours and seasonal periods
● Dealing with customer queries and complaints, patient and able to deal with difficult situations.
Sports Direct (Ipswich)
● Worked effectively in a large team in order to hit monthly targets and daily targets
● Worked efficiently under pressure during busy hours and seasonal periods
● Hit daily targets to upsell store products
● Dealing with customer queries and complaints in a calm and patient manner
● Responsible for stock preparation- adding and removing security tags, placing on hangers and
sorting onto racks
● Experience in handling money accurately, using a till and ringing in prices

Education
BA
Photography University Campus Suffolk
September 2009 to June 2013
AS Level in Photography
Leyton Sixth Form College
September 2001 to June 2002
Maths & English Haggerston Girls School
September 1996 to June 2001

Skills
RECEPTIONIST (Less than 1 year), CUSTOMER SERVICE (10+ years), RETAIL SALES (7 years), TEAM
PLAYER (10+ years), TELEPHONE (Less than 1 year), Microsoft Office (10+ years), Photography (10+
years),

Web Development (3 years) Links http://www.blyphotomedia.com, Content Management skills,
website building. Created own website using HTML and CSS coding.

Highly skilled using DSLR, SLR
Cameras'. Knowledge in Black and White darkroom processes.,

Adobe Creative Suite- Photoshop,
InDesign, Illustrator proficient

Great team player, can work collaboratively with others to hit targets,
as well as lead a team.

Computer literate- proficient in using all Microsoft packages- Word, Excel
Spreadsheet and can touch type with an average of 100 words per minute,

Excellent organisation and
time managements skills with experience working in pressurised environment, Photography