Резюме: Менеджер на удалённую работу

Goal: Apply my knowledge of Public Relations and Customer Support in growing and creative company.
Experience
The Village Coconut Island, Koh Maprao, Phuket:
May 2019 – present, Guest Relations Manager.
Duties;
Building strong & trustful relations with Guests before their arrival in different social networks (Tripadvisor.com, booking.com, e-mail, messengers & etc.)
Assisting Hotel Guests efficiently, courteously and professionally.
Resolving Guest issues in a timely and accurate manner.
Greeting Guests upon arrival and bidding farewell to them upon departure.
Upselling additional Services from the Resort & third Parties.
Advising senior management of any major issues.
Ensuring that the reception and Guest areas are well stocked.
Maintaining organized filing systems relating to bookings and the booking system.
Updating CRM system & following conflict/technical issues.

Orchidacea Resort, Kata beach, Phuket:
Aug 2013 – January 2015 - Russian Guest Relations officer
January 2015 March 2018 - Quality Control & Sales Manager.
Guests check-in \ check-out; Close liaison with representatives of Tour Operators; Reservations for direct inquiries of returned Guests; Negotiating Hotel pricing and services with Tour operators; Problem solving with Guests; Constant improving internal hotel standards and Service Quality; Communication with potential and current Guests, Tour Operators in professional and social networks; Upselling Hotel Services (Tours/Transfers & etc.), information support for the Guests and Hotel events execution.

Mar 2011 – May 2013 DNP company, Moscow: Senior Client Relations Manager.
Attraction of new clients and interaction with current customers; Participation in exhibitions; Analysis of sales prospects; Modernization and optimization of existing CRM; Preparation of primary and closing documents, preparation of financial statements for company management.

Jul 2010 – Feb 2011 GHP Direct Rus GmbH, Moscow: Sales manager.
Development and implementation of projects; Planning of the project budget; Search and attraction of new contractors; Preparation of technical specifications; Analysis of the project implementation results and preparation of the final report.

Education
2001 — South Kazakhstan Social Institute; Faculty of law, Kazakhstan
1996 – Linguistic gymnasium №178, Tashkent, Uzbekistan

Skills:
- Languages:
English, Russian, Uzbek & Kazakh – Fluent
Ukrainian, Polish - Understand
Thai - simple
- Exceptional communication skills, creativity;
- Extensive experience in customer relations;
- Exceptional problem solving skills;
- Absolutely non-conflict, team worker;