Резюме: Переводчик

PERSONAL PROFILE
Well-rounded, committed and motivated leader with a solid history of achievement in the hospitality industry. Strong organizational and prioritization abilities. Outgoing personality with exceptional aptitude to adjust appropriately to delicate situations. Dedicated to providing quality care for ultimate customer satisfaction.
EDUCATION
TERNOPIL NATIONAL ECONOMIC UNIVERSITY, UKRAINE
DEPARTMENT OF ECONOMICS AND MANAGEMENT, PUBLIC ADMINISTRATION AND PERSONNEL
BACHELOR’S DEGREE IN ECONOMICS AND BUSINESS MANAGEMENT
NATIONAL UNIVERSITY OF LIFE AND ENVIRONMENTAL SCIENCES OF UKRAINE
DEPARTMENT OF FOREIGN LANGUAGES PHILOLOGY AND TRANSLATION
SPECIALTY: ENGLISH AND GERMAN PHILOLOGY AND TRANSLATION
EXPERIENCE
ASSISTANT RESTAURANT MANAGER
Karpatsky Dvir, Lozorno, Bratislava, Slovakia
MARCH 2020 – JULY 2020
Responsibilities:
 Assign all stuff to various restaurant duties to ensure that all the necessary tasks were carried out on time;
 Provide highest level of customer service with a positive and professional attitude;
 Resolve customer complaints regarding sales and service, worker performance or services rendered;
 Apply customer feedback to service improvement efforts;
 Responsible for employee evaluation, training and scheduling;
 Oversee inventory control, supply orders, and other logistical responsibilities;
 Direct efficient operation of the Staff Cafe, serving employees daily.
 Ensure adherence to all official regulations and standards;
 Socialize with Guests;
 Perform routine inspections of the restaurant premises to ensure that everything is up to standard.
HOSTESS/ASSISTANT RESTAURANT MANAGER
City Club Restaurant, Kamyanets-Podilsky, Ukraine
FEBRUARY 2018 – OCTOBER 2019
Responsibilities:
 Greet our Guests, socialize and engage Guests into conversations to ensure their satisfaction with provided service at all times and collect feedback;
 Manage reservations and Guest flow during the service hours;
 Supervise the working process of departments and assigned shift, organize and attend staff meeting and rectify all service of staff;
 Prepares the work shift schedule of the food service and dining crew;
 Audit and run random cash counts on the POS;
 Assist in regular inspections of food and beverage preparation and presentation;
 Maintain inventory to enhance sales;
 Train and instruct employees to ensure smooth operation process during work hours;
 Assist Restaurant Manager in everyday operations, financial maintenance and administrative records;
 Assist employee teams to provide excellent customer service;
 Coordinate with the team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity;
 Assist Manager to conduct interviews with potential employees.
HOSTESS
Seabourn Cruise Line
JUNE 2017 – NOVEMBER 2017
Responsibilities:
 Greet incoming and departing Guests, socialize with Guests at all times;
 Manage reservations, assign tables and seat Guests in the restaurant, manage the Guest flow during the service hours; add appropriate notes to the system as per Guest's' preferences and celebrations, anticipate and address Guests' special needs and requests;
 Answer calls to the restaurant;
 Name recognition of 100% Guests by the third day of each cruise;
 General administration tasks and correspondence writing;
 Be knowledgeable about activities onboard;
 Assists with new crew induction and familiarization to the ship.
HOSTESS
Improvisation Restaurant "Hrushevsky Cinema&Jazz", Lviv, Ukraine
DECEMBER 2016 - MAY 2017
Responsibilities:
 Welcome Guests;
 Manage reservations, assign the tables and seat the Guests;
 Support the team by assigning Guests to certain stations according to the waiter skills and Guests' preferences (for instance offer to Polish Guests a Polish speaking waiter etc);
 Familiarization of the Restaurant Menus; explanation and promotion of the Menu to the Guests;
 Organize special treatment for customers who informed us about their birthday or any other special occasion; take part in creating special themed nights (e.g. evening with instrumental improvisations or watching the films, old movies); assist with organization of special daytime events (exhibitions of paintings, photographs, vintage film posters, other presentations in a special hall of the restaurant);
 Engage Guests in conversations to learn the level of their satisfaction with our performance as well as our service;
 Assigned duties for inventories.
RECEPTIONIST
Hotel "Kleopatra"****, Kamyanets-Podilsky, Ukraine
JULY 2016 - DECEMBER 2016
Responsibilities:
 Greet the Customers, enter complete details into the computer;
 Schedule bookings, guide the Guests about available rooms;
 Answer incoming telephone calls, deal with reservations;
 Prepare the cash for bank delivery; ensure all floats are accurate;
 Manage Guests’ wakeup calls;
 Receive Guests’ comments, answer Guests’ questions, solve misunderstandings appropriately, handle possible issues in a professional but kind way; direct guests’ issues to the heads of departments;
 Cooperate with restaurant staff to organize accurate room service operations and restaurant reservations;
 Perform in cooperation with local guides and tourist agents to provide additional sightseeing service, organize excursion tours and offer experience of local activities for the Guests;
 Handel reception and office equipment.
WAITRESS/RESTAURANT HOSTESS
Royal Caribbean Cruises Ltd., USA
MAY 2013 - MAY 2016
Responsibilities:
 Provide efficient and seamless service, delivery of all meals to Guests;
 Become familiar with menu descriptions and wine lists in order to discuss items appropriately with Guests;
 Obtain linen, silverware, glassware, and china to set tables; arrange settings on tables; manage reservations, assign the tables;
 Greet and escort Guests to their assigned seats, proper table opening;
 Observe Guests to anticipate their needs and respond to any additional requests;
 Manage reservations and the Guest flow during working hours;
 Create daily reports for the Restaurant Managers based on the Guests feedback.


QUALIFICATIONS AND SKILLS
 Customer and Personal Service
 Excellent interpersonal skills
 Complex Problem Solving
 Responsible, detailed, organized and creative
 Management of Personnel, Financial, Material Resources
 Able to multi-task under pressure and work with demanding Guests
 Judgment and Decision Making
 Fast and accurate computer skills:
o Proficient in Microsoft Office
o Full ownership of Silverware
o Web browsers
o Fidelio Cruise Software
COMMUNICATION
 English C2
 Russian First language
 Spanish B2
 German A1
 Ukrainian First language
 Portuguese A1