Резюме: System Administrator, Systems engineer, Support

System engineer of the 2nd category
A skilled and effective support professional with over 5 years supervisory experience.
Expertise includes:
Provided comprehensive technical support and maintenance to 300+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
Reduced helpdesk tickets by over 50% with the implementation of a remote access system
Collaborated with team to update and maintain Windows operating system and installed and configured applications across the organization
Quantum leaped helpdesk resolution times with the deployment of automated IT systems
Performed regular backups and disaster recovery procedures to ensure data security and system integrity
Optimized network performance and addressed IT security issues to ensure compliance with industry standards
 
Education:
September 2008 – June 2013
Faculty of Engineering and Economics, electrical equipment of cars
BELARUSIAN-RUSSIAN UNIVERSITY, Belarus, Mogilev

Work Experince:
September 2013 – December 2018
Belarus. Mogilev.
Mogilev wagon section by UNITARY ENTERPRISE «Mogilev Division under the Belarusian Railway»
Position: Foreman for the repair of equipment for passenger trains

December 2018– May 2023
Belarus. Minsk.
MAIN DATA PROCESSING CENTRE UNDER THE STATE ASSOCIATION “BELARUSIAN RAILWAY”
Position: System engineer
Support of railway employees on the use of PCs in the Minsk region
Setting up the operating system, software setup. user support for any questions

Hard Skills
• Troubleshooting and Problem-Solving
• Network Administration
• Operating System Installation and Configuration
• Hardware and Software Maintenance
• Technical Documentation
• Active Directory Management
• Cloud Computing
• Virtualization
• Firewall Configuration
• Backup and Disaster Recovery
• Remote Desktop Support
• IT Security and Compliance

Soft Skills
• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Attention to Detail and Accuracy
• Time Management and Prioritization
• Adaptability and Flexibility
• Empathy and Customer Service Orientation
• Active Listening and Feedback Incorporation
• Patience and Tolerance
• Analytical and Logical Thinking
• Teamwork and Collaboration
• Technical Aptitude and Knowledge
• Stress Management and Resilience

Additional information:

Technical Skills
• Windows 7, 10, 11
• Experience in Jira, Zendesk, Grafana, Glpi, Postman, Kibana
• Experience in Windows Server, VMware
• Experience in HTML, CSS, SQL
• MS Office
• (CRM) systems
• Experience in gambling/iGaming
• Technical writing skills
• Latest technology trends, social media, digital platforms and applications
• B2 Upper intermediate English level

Core Competencies
• Communication skills;
• Data collection and analysis;
• Problem analysis and problem solving;
• Planning and organizing;
• Presentation skills;
• Stress tolerance.