Ассистент отдела Customer Success (удаленная работа)

Вакансия: Ассистент отдела Customer Success

Описание вакансии

О проекте:

EMSOW - уникальный SaaS проект в сфере разработки медицинского ПО - ищет ассистента в новый отдел по развитию клиентов. Основные цели ассистента - это развитие взаимоотношений с клиентами и способствование их успешному использованию облачной системы EMSOW.

Ассистент отдела развития клиентов - это контактное лицо на стороне EMSOW, помогающее отделу:
- в адаптации используемого ПО под запросы клиентов,
- в поддержке и развитии успешного пользовательского опыта клиентов
- в укреплении лояльности клиентов.

В обязанности будут входить поддержка проактивной коммуникации с пользователями системы и внутреннего взаимодействия в команде EMSOW, чтобы обеспечить клиентам наилучшую отдачу от продукта.

Если вы настроены на плодотворное, стабильное сотрудничество, не боитесь трудностей и хотите развиваться - добро пожаловать в команду ИТ-специалистов проекта EMSOW!

Key Responsibilities:

• Assist in organizing and conducting Zoom meetings with customers to discuss updates, address issues, and plan future strategies.

• Help prepare meeting agendas, document discussions, and convert notes into actionable tasks, ensuring alignment with team objectives.

• Collaborate on gathering and relaying customer feedback, issues, and requests to the support and product teams, with guidance from senior team members.

• Provide support in following up with internal teams to ensure updates are delivered on time and communicated clearly to customers.

• Work under supervision to escalate technical issues, learning to mitigate risks and maintain strong customer relationships.

• Participate in cross-team coordination with Sales, Implementation, Product, and Support to contribute to a seamless customer experience.

What we expect from a candidate:

• Passion for new technologies and SaaS, with the ability to quickly grasp new products with minimal supervision.

• Quick to learn and adapt, capable of understanding technical products independently.

• Resourceful and results-oriented, with a proactive approach to problem-solving and achieving goals.

Requirements:

• Fluent English (C1/C2) with strong conversational skills.

• Flexibility to work EST USA hours: 4 PM - 11 PM MSK (8 AM - 4 PM EDT).

• Ability to work independently and collaborate effectively as part of a team.

• Reliable internet connection, PC or laptop for remote work (if working from home).

What We Offer:

• Be part of a dynamic, innovative team within a growing department.

• Build your career with growth opportunities in the EMSOW Customer Success team, starting from the assistant role.

• Enjoy flexibility in work arrangements, with options for remote, hybrid, or office-based roles.

• For hybrid or office-based employees, benefit from a modern Vologda office featuring complimentary lunches, beverages, an Xbox, and regular team events.

• Access continuous training and resources for professional development.

Hiring Process:

Our hiring process is structured into three key stages to ensure we find the best fit for the role while giving candidates the opportunity to showcase their skills and potential. Each subsequent stage is accessible after successfully completing the previous one:

1. Initial Interview with EMSOW customer success team.

2. Test Assignment.

3. Final Interviews with EMSOW management.