Вакансия: Customer Success Manager
Описание вакансии
Mellow (by Solar Staff) is a global fintech company that helps businesses build and manage talent pools of freelancers, contractors, and contingent workers.
We are currently looking for a Customer Success Manager !
Responsibilities
- Develop and implement strategies for customer growth and retention;
- Manage a portfolio of key clients, analyze metrics, identify trends, and propose improvements;
- Establish effective communication with clients and introduce initiatives to enhance satisfaction;
- Collaborate with Sales, Marketing, and Support teams to drive customer success;
- Gather feedback, contribute to case studies, and initiate product improvements;
- Participate in customer training and support operational activities with Finance, Legal, and Compliance.
Requirements
- 2+ years of experience working with key clients, with a focus on revenue growth;
- Proven experience in building and maintaining long-term partnerships with key clients, driving their success and increasing the value of collaboration;
- Strong analytical skills and the ability to make data-driven decisions;
- Proficiency in Google Sheets / Excel;
- Experience in negotiations with clients and internal stakeholders;
- Proactive mindset, autonomy, and strategic thinking;
- Experience in B2B SaaS, FinTech, EdTech, or other Tech products; experience with the US market;
- Russian proficiency B1+;
- English proficiency C1+;
- Time zone GMT-1 - GMT+5.
Nice to Have
- Experience in B2B CSM, account management, or business development in global markets;
- Understanding of cultural nuances in international business;
- Strong analytical and decision-making skills;
- Customer-centric approach with a focus on long-term relationships and growth;
- High level of empathy and ability to solve complex customer challenges;
- Ability to thrive in a fast-paced environment, prioritize effectively, and achieve results.
We offer
- Full remote worldwide;
- Flexible start of the workday;
- Comfortable collaboration within the team;
- Regular salary reviews - ensuring to always remain competitive in the market;
- Competitive compensation and solid benefits package.
