Quality Control Specialist (with the knowledge of german language) (удаленная работа)

Вакансия: Quality Control Specialist (with the knowledge of german language)

Описание вакансии

We are looking for a quality control specialist for an international digital platform with a igaming theme.

Responsibilities:

1) Monitoring the quality of the negotiation process of the employees of the Customer Support and other projects (checking chats and checking other communication channels according to the criteria approved by the company); filling out check-lists with DETAILED information, comments and recommendations;

2) Providing calibration sessions (collecting chats and calls for calibration, translation of chats/calls, helping to senior QC manager in organization of the meeting, taking active part on the meeting: discussing, suggesting future steps);

3) Providing employees with feedback on their mistakes and recommendations for correction in group and individual formats (meetings in skype / google meet / telegram), messages in instant messengers are allowed for regular monitoring;

4) Independent analysis of the results of the quality of the work of operators, identification of growth areas (negotiations, technical issues, processes, etc.) and the proposal of tools to correct the situation to the senior quality control manager;

Requirements:

1) knowledge of German and English/Russian at level C1 and above;

2) basic knowledge of MS Office + Google Docs and Sheets;

3) experience in call-centers for the positions of senior operator, team leader, QC.