Knowledge & UX copywriter (Bilingual EN/RU) (удаленная работа)

Вакансия: Knowledge & UX copywriter (Bilingual EN/RU)

Описание вакансии

Are you a creative, detail-oriented storyteller with a passion for crafting exceptional user experiences? Join amoCRM , the #1 CRM for messaging apps , and help shape how businesses around the world connect with their customers through innovative conversational sales tools.

As a Knowledge & UX Copywriter , you ll play a key role in driving customer success by creating engaging, user-friendly content for our knowledge base, Academy courses , and user interfaces . Your work will empower internal teams and customers alike to make the most of amoCRM s revolutionary CRM tools, like Salesbot automation, AI-powered chat management, and WhatsApp integration.

This is a bilingual role, so proficiency in English and Russian (C1 or above) is essential.

What you ll be doing

• Knowledge base & guides: Write and update clear, concise, and engaging content for amoCRM s knowledge base and integration guides.

• Internal training: Create and update internal guides to help amoCRM s team stay on top of the latest features and workflows.

• UX Writing: Craft and translate user-friendly interface text in English and Russian to ensure seamless navigation and understanding.

• Style Guides: Develop and maintain style guides to unify amoCRM s voice and tone across all customer-facing content.

• Collaboration: Work closely with product managers, developers, and designers to understand roadmaps, test new features, and identify content needs.

• Research: Conduct competitor analysis and research Kommo s features to identify content opportunities and improve user experience.
  
  Why you ll love working at amoCRM .
  At amoCRM , we re more than just a CRM we re revolutionizing how businesses sell by combining messaging apps with cutting-edge tools like AI chatbots and conversational sales pipelines . Here s why you ll love being part of our team:

• Impactful Work: Your writing will directly empower businesses in 109 countries , helping them close deals faster and more efficiently.

• Innovation-Driven Culture: Be part of a forward-thinking company that uses AI to streamline workflows, summarize chats, and deliver 24/7 customer support.

• Global Team: Collaborate with a diverse, international team of talented professionals who are passionate about transforming sales.

• Professional Growth: Learn new skills, stay on the cutting edge of CRM technology, and advance your career in a fast-growing company.

• Flexibility: Enjoy remote or hybrid work, competitive pay, and a supportive work environment.

What makes you a great fit

• You re passionate about content creation, user experience, and digital storytelling.

• You fluently write and speak English and Russian (C1 or above).

• You love diving into new tech, testing features, and translating complex concepts into simple, engaging language.

• You re detail-oriented and have excellent project management skills to meet deadlines consistently.

• You thrive in multicultural environments and understand diverse customer perspectives.

• You re a self-starter who takes initiative and finds creative solutions to challenges.

• You have experience in UX writing, copywriting, localization, or similar roles (bonus points for CRM or SaaS experience).

• A degree in Business, Communications, Marketing, or a related field is a plus but not required.

What we offer

• Competitive salary tailored to your skills and experience.

• Flexible remote or work in the office options to fit your lifestyle.

• Fast-paced learning opportunities in the exciting world of conversational sales and CRM.

• Career advancement potential in a global company that s redefining sales.

• First-hand experience creating content for a platform loved by businesses in over 100 countries.

About amoCRM

amoCRM is the world s first messenger-based sales CRM , helping businesses streamline communication, close deals faster, and grow revenue through tools like:

• Customizable sales pipelines that provide instant big picture insights.

• AI-powered chat management to automate conversations and provide 24/7 support.

• Integrations with popular messaging apps like WhatsApp and Facebook Messenger.

• Salesbot automations and templates to eliminate busywork and keep teams on task.

We re proud to help businesses go from overwhelmed to slam-dunk success . Sound like a team you d love to join?

Apply now!