Sales Manager (удаленная работа)
(вакансия не опубликована)

Вакансия: Sales Manager

Описание вакансии

Department: Sales
Location: Remote / Flexible
Reports to: Head of Sales

About The Sun Secret Collection:

The Sun Secret Collection is a premier luxury lifestyle company specializing in bespoke travel, real estate, and concierge services for ultra-high-net-worth individuals. We are committed to delivering exceptional experiences, tailored with precision and discretion.

Position Summary:

We are seeking a highly organized and detail-oriented Sales – Back Office Manager to support our sales operations by managing incoming luxury lifestyle requests, processing bookings, maintaining client communications, and coordinating with suppliers. This role requires a balance of client service, administrative excellence, and deep fmiliarity with the luxury travel and lifestyle segment.

Primary Responsibilities:

• Manage all incoming luxury lifestyle requests, deliver prompt and innovative solutions, sell services directly to clients, and ensure smooth processing of each request in line with company standards.

• Proactively engage with clients to deliver excellent service, encourage activation, and build long-term loyalty through collaborative and personalized attention.

• Cultivate and maintain strong relationships with high-profile clients, keeping them updated on relevant offers and luxury lifestyle opportunities.

• Work closely with international partners and service providers to coordinate bookings and negotiate terms.

• Share relevant industry insights, including new openings, global travel trends, and updates from the luxury segment, to support team performance and client satisfaction.

• Conduct thorough research using internal tools, websites, and global databases to create personalized solutions.

• Maintain and update the CRM system daily; provide structured daily and weekly reports.

• Ensure high levels of operational performance, including service effectiveness, accuracy, and adherence to internal deadlines and procedures.

• Support a fast-paced and structured back-office environment, ensuring seamless coordination with the front-end team and external vendors.

Requirements:

• Minimum 3 years of experience in servicing U/HNWI clients in roles such as Executive or Personal Assistant, Lifestyle Manager, Luxury Travel Consultant, or VIP Account Manager.

• Strong knowledge of international travel, luxury hotels and villas, private aviation, concierge services, and high-end shopping.

• Understanding of the expectations and needs of ultra-wealthy clients and the ability to work with discretion and sensitivity.

• Proficiency in English and Russian is required; knowledge of additional languages is an asset.

• Excellent communication, customer service, and interpersonal skills.

• Strong research and organisational skills with the ability to prioritise tasks and manage time effectively.

• Advanced user of Microsoft Office and CRM platforms.

• Previous experience in hospitality, travel agencies, concierge services, or similar luxury sectors is preferred.
  

What We Offer:

• A dynamic and international work environment in the luxury segment

• Exposure to a prestigious global clientele

• Opportunities for professional development and growth

• Competitive compensation based on experience