CRM & Business Automation Lead (удаленная работа)

Вакансия: CRM & Business Automation Lead

Описание вакансии

We are looking for a senior-level Automation Lead to drive business process automation, CRM optimization, and system integrations across the Group.
This role sits at the intersection of business operations, sales processes, and automation tools . You will work closely with leadership and department heads to identify inefficiencies, design automation solutions, and implement scalable systems that improve operational efficiency and sales performance.

Key Responsibilities

Process Automation & Systems

• Analyze and optimize business processes across Sales, Finance, Operations, HR, and Marketing
• Design, implement, and maintain automation workflows that reduce manual work and errors
• Build reliable, scalable automation pipelines across departments
• Maintain process documentation and system logic

CRM & Sales Automation

• Optimize and customize CRM workflows (primarily Zoho CRM )
• Automate lead management, deal pipelines, reporting, and sales operations
• Integrate CRM with internal and external systems to ensure data consistency and visibility
• Support sales teams by improving usability and efficiency of CRM processes

Integrations & Tooling

• Design and maintain integrations between business systems
• Implement API-based workflows, scripts, and automation scenarios
• Research, propose, and implement automation tools and improvements
• Continuously optimize existing automations based on business feedback

Cross-Functional Collaboration

• Work closely with business stakeholders to translate operational needs into automation solutions
• Act as an automation and systems owner across departments
• Educate teams on automation opportunities and best practices

Success Metrics (KPIs)

• Reduction of manual and repetitive business tasks
• Measurable efficiency gains in sales and operations
• Stability and reliability of automated systems
• Positive feedback from internal stakeholders

Technical Requirements
Strong hands-on experience with:

• Automation platforms (Zapier, Make / Integromat or similar)
• CRM systems (Zoho preferred)
• APIs, webhooks, and integrations
• Python and/or JavaScript (for scripting and automation logic)
• Google Apps Script
• SQL and basic data management
• General understanding of SaaS systems and permissions
• Ability to build and maintain reliable, business-critical automation solutions.

Soft Skills & Mindset

• Strong business and systems thinking
• Proactive, ownership-driven approach
• Clear communication with technical and non-technical stakeholders
• Ability to work independently and prioritize based on business impact
• Collaborative and solution-oriented mindset

What We Offer

• Strategic role with direct impact on business efficiency and sales performance
• Opportunity to shape the Group s automation and systems landscape
• Close collaboration with leadership and decision-makers
• International working environment
• Flexible collaboration format

If you are motivated by improving how businesses operate through smart automation and well-designed systems, we would be happy to start the conversation.