Senior Technical Account Manager (crypto/payment systems) (удаленная работа)

Вакансия: Senior Technical Account Manager (crypto/payment systems)

Описание вакансии

We are looking for an experienced and proactive Technical Account Manager to own and manage relationships with our key merchants.

Responsibilities:
Be the main day-to-day contact for crypto payment system merchants.
Act as the primary technical liaison during integration, onboarding, and post-launch support.
Coordinate with internal Tech, Compliance, Finance, and Product teams.
Assist with API integrations, payment flows, wallet setup, and troubleshooting.
Proactively monitor merchant activity and resolve issues.
Maintain documentation, integration notes, and CRM records.

Mandatory Requirements:
2+ years experience in payments, fintech, crypto, PSPs, or merchant services.
Fluent English (B2+) & Russian (B2+) both written and spoken.
Understanding of payment flows, KYC/KYB, compliance.
Technical literacy: experience with APIs, webhooks, dashboards.
Experience with CRM, ticketing systems, Slack/Telegram, Jira.
Must agree to work with Teramind monitoring tool.
Must be ready to work in GMT+4 1 hour timezone.
Ownership, problem-solving skills, and client-focused mindset.

Nice to Have:
Direct experience with crypto payments/blockchains (TRON, ETH, BTC).
Understanding of conversion flows, exchange rates, operational risk.
Previous work at known crypto PSPs, fintechs, or payment providers.

We Offer:
A key role in a fast-growing fintech/crypto company.
Fully remote position within an international team (EN/RU).
Work outside Russia ana Belarus.
Competitive salary based on experience.

Please, let me know if you are interested. I'm going to give you more details.