Customer/VIP Support Specialist (удаленная работа)

Вакансия: Customer/VIP Support Specialist

Описание вакансии

Over the past 1.5 years, we have developed and launched our own proprietary platform for casino and sports betting, as well as a custom-built affiliate system as a standalone product to scale traffic and partner networks.
Today, we are no longer a startup, but a young, bold, and independent company: over the past year, we have grown 3x, expanded into 18+ new markets, and are preparing to launch new products and business directions in the near future.

We are expanding our team and inviting new Customer/VIP Support Specialists to help elevate the user experience of our online entertainment service.

Requirements:

• Minimum 1 year of experience in customer support within the casino or sportsbook industry
• Excellent communication and sales skills
• High typing speed and accuracy
• English is mandatory ; proficiency in any other major European language (IT, ES, FR, PL, NL, EL etc.) is a strong plus

Responsibilities:

• Respond to customer inquiries via live chat and email
• Troubleshoot and resolve account, payment, and technical issues
• Provide accurate information about our games and promotions
• Gather customer feedback and share insights with the team
• Participate in setting up and structuring processes within the customer support department

Conditions:

• Fully remote
• Shift schedule: 4/3, 12 hours per day:
  Day shifts: 08:00 - 16:00/16:00 - 00:00 (GMT+3)
  Night shift: 00:00 - 08:00 (GMT+3)
  You can choose a fixed schedule or mix day and night shifts
• Rapid career growth
• No bureaucracy
• Quick decision-making
• Flexibility in work approaches
• More personal freedom, responsibility and opportunities

Hiring process:

• HR Interview
• Test Task
• Interview with the Hiring Manager
• Reference check & Job Offer

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