Client Call Specialist & Administrative Assistant / Специалист по работе с клиентами (удаленная работа)

Вакансия: Client Call Specialist & Administrative Assistant / Специалист по работе с клиентами

Описание вакансии

We re hiring a full-time English-Speaking Client Call Specialist & Administrative Assistant (Remote) to support client phone communication and internal administrative tasks for our growing U.S.-based company.

We provide expert accounting, payroll, and tax preparation services for businesses and individuals. Our mission is to bring clients peace of mind and efficiency by taking care of essential back-office processes with precision and reliability.

Work schedule: Full-time, Pacific Time (PT) 8:00 AM to 5:00 PM PT
(This is usually 19:00 04:00 Moscow time in winter and 18:00 03:00 Moscow time in summer due to daylight savings in the U.S.)

Key Responsibilities

Client Calls (Inbound + Outbound)

• Make outbound calls to clients : follow up on requests, confirm details, remind about deadlines, and coordinate next steps.

• Answer incoming calls professionally and route requests to the appropriate team member.

• Provide clear communication and a high-quality service experience on every call.

Administrative & Internal Coordination

• Manage calendars, schedule client calls/appointments, and coordinate meetings.

• Support day-to-day administrative tasks inside the company (tracking requests, assisting team workflows, coordinating information between departments).

• Prepare and send standard email communications and follow-up messages when needed.

Documentation & Data Entry

• Collect, organize, and track client documents.

• Update databases/CRM, spreadsheets, and internal trackers accurately and on time.

• Maintain clean, structured records and ensure information is easy to locate.

Who We re Looking For

• Located in Moscow or Moscow region with stable internet and the ability to work fully remotely.

• Fluent English (C1/C2) confident, clear speaking is essential (you will be calling clients regularly).

• Experience in a role such as admin assistant, receptionist, call operator, customer support, or coordinator .

• Strong organization skills and attention to detail; comfortable multitasking.

• Proactive, responsible, and able to work independently.

• Friendly and professional communication style.

• Able and willing to work full-time during Pacific Time (PT) hours.

What Success Looks Like

• Clients receive timely calls, clear updates, and proper follow-ups.

• Requests and documents are tracked accurately with minimal errors.

• Internal tasks are completed on time, and the team can rely on your coordination.

• Clear daily/weekly reporting on tasks, outcomes, and open items.

What We Offer

• Fully remote, full-time role ( 45 hours/week ).

• Competitive monthly salary: from 120,000 RUB (based on experience).

• Direct collaboration with a supportive international team.

• Professional growth and development opportunities.

• Paid vacation and holidays in accordance with Russian labor law.

• Long-term employment potential and career growth.
  
  In Russian/ На русском:
  
  Мы ищем сотрудника на полную ставку: англоговорящий специалист по звонкам клиентам + административный помощник (удалённо) для поддержки коммуникации с клиентами по телефону и выполнения административных задач внутри компании.

  
  Наша компания предоставляет профессиональные услуги по бухгалтерскому учёту, payroll и подготовке налоговой отчётности для бизнеса и частных лиц в США. Наша миссия обеспечить клиентам спокойствие и эффективность, беря на себя ключевые back-office задачи и делая процессы точными и прозрачными.

  
  График работы: полный день по Pacific Time (PT) 8:00 17:00 PT
  (Обычно это 19:00 04:00 по Москве зимой и 18:00 03:00 по Москве летом )

  Ключевые обязанности:

  Звонки клиентам (входящие + исходящие)