Customer support officer (удаленная работа)

Вакансия: Customer support officer

Customer Support Officer vacancy

IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this achievement. Throughout six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Over these years we have evolved from a small start-up into a large company with overall amount of 600 employees in St. Petersburg and Limassol.
We take a great sense of pride in our Customer Care Team which makes one fifth of the whole Company! These guys are the face of IQ! Nowadays, there are more than 40 million users in 150 countries of the world registered on the platform and these figures keep increasing every day. And it means that we always have a lot of interesting tasks.

What is a Customer Support Department in IQ Option?

It is a large, professional team of Customer Support specialists. We speak 11 languages ​​and help our users to understand all the peculiarities of trading. And now we are looking for a future colleague who will make our customer service even better.

Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations so you won’t be bored.

Why should you sign up for an interview?

You have always been attracted to travelling and you’ve come to realize that you love to communicate with foreigners. Your colleagues come from different countries: Brazil, India, Pakistan, Costa Rica, Mexico and Indonesia, Italy, France and Germany. And customers will write to you from all over the world!
You are fed up with working in boring offices. Remote work is going to be a perfect match in such case! Work anywhere in the world, all you need is a stable Internet connection and a powerful laptop.
You are tired of payments under the table. Our employees work according to an official contract with clear and detailed conditions. We also pay salary directly to the card.
You will learn how rich a corporate life can be even when it comes to working remotely. We have online lectures with guest speakers, education in personal growth and development, online conferences and unofficial meetings with colleagues.
You will have access to a corporate online library in multiple languages.


Who is a Remote Customer Support Officer?

It’s a person who:
- Writes and speaks foreign languages fluently (English / Italian / French / German / Portuguese / Thai / Hindi and Urdu).
- Works anywhere in the world thanks to stable Internet connection and follows a schedule meticulously. Instead of deadlines we offer an hourly wage.
- Doesn’t sell anything! We consult our customers and reply to their questions but it has nothing to do with cold calling.
- Knows the product deeply and offers customers clear and easy explanations. And we’ll always be by your side providing a knowledge base, an established system of continuous learning, tests for better understanding of the product and an online channel where you can ask for help whenever you need it.
- Is able to determine the needs of particular client and find a custom solution that suits him.
- Our specialists are not robots! We value individuality thus we do not work with scripts. Every specialist communicates with clients on his own behalf, and we always acknowledge the unique approach and style.
- Remote Customer Support Officer is not afraid of difficulties and high load. We are intense both in work and rest! We work a lot and have fun to the limit.