Специалист поддержки пользователей SaaS (английский C1) (удаленная работа)

Вакансия: Специалист поддержки пользователей SaaS (английский C1)

Описание вакансии

HoreX is a restaurant management platform for F&B businesses in the UAE POS, inventory, cost control, and procurement in one system.

Format

Fully remote. Working hours aligned to Moscow time ( 1 hour).

What you'll do

• Be the first point of contact for clients chat, email, calls
• Diagnose issues, resolve what you can, escalate what you can't
• Onboard new clients: menus, stock items, POS setup
• Reproduce bugs, document them for the product team, and follow up until they're closed
• Write short how-to guides and help articles

What actually matters

• Excellent English, both spoken and written you'll be talking to clients every day
• The ability to explain things simply and see a problem through to the end, not just close tickets

We'll teach you the rest.

Nice to have

Experience in F&B restaurants, caf s, delivery. SaaS support experience. Familiarity with POS or inventory software.

How to apply

A cover letter is required. Tell us briefly about yourself and include your salary expectations applications without a cover letter won't be reviewed.