Вакансия: Customer Success Representative / Sales Manager (Менеджер по работе с клиентами)
Компания "Netwrix Corporation"
WHO WE ARE:
We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and personal information of their customers and employees from cyber attacks and data breaches. With 15 years of experience in the field, Netwrix continues its market expansion via innovation and acquisitions. Now the company is backed up by the leading private equity firm TA Associates.
Netwrix is headquartered in Irvine, California, and has regional offices in the U.S. (New Jersey), the UK, France, Germany, Italy, Benelux, the Czech Republic and Russia (St. Petersburg). Due to the pandemic we have all moved to home offices, and have remained remote ever since.
The Russian branch of Netwrix Corporation continues to evolve. Now we are looking for a Customer Success Representative (please respond in English only).
SUMMARY:
As a Customer Success Representative, you’ll be responsible for directing all renewal activity within the region you'll be put in charge of. You will work with customers to maximize their maintenance investment. This role is a great step in your software sales career with many opportunities for advancement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Accountable for ensuring timely support renewals (90 days ahead).
- Educates customer on support portfolio along with benefits of maintaining support contract to minimize cancellations.
- Identify and transfer leads to Netwrix sales organization.
- Reinstate lapsed customers (assisted through the Soft Fail program).
- Up-sell our PPM program (pre-paid maintenance).
REQUIREMENTS:
- Fluent in English (excellent verbal and written communication skills).
- Performer. Consistent overachievement of goals in a sales environment.
- Amazing Salesperson. You are constantly looking for ways to improve your methodology and strive for excellence in every interaction.
- Excellent Communication. You know what to say and more importantly, how to say it.
- Missionary. Unafraid of picking up the phone. Highly driven individual with an execution focus and a strong sense of urgency and a belief in Netwrix’s mission.
- Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful. Nothing will stand in your way.
WE OFFER:
- Office in a modern business center right next to “Staraya Derevnya” subway station;
- Employment according to the Labor Code of the Russian Federation;
- Competitive compensation depending on experience and skills;
- Upbeat working environment;
- Challenging projects and a variety of tasks;
- Flexible working hours and relaxed dress-code;
- Extended medical insurance (including dental coverage and travel insurance);
- Fitness compensation and company-paid sports activities (football, volleyball);
- Free corporate English classes;
- Opportunities for professional growth and promotion;
- Opportunity to travel for professional conferences and workshops (including foreign countries);
- Office library with professional literature;
- Awesome corporate events;
- Lounge zone with kicker and ping-pong;
- Well-equipped kitchen (coffee, tea, cookies and fruit). :)
