Вакансия: Customer Development Manager International Sales Representative
Описание вакансии
We re looking for
experienced Customer Development Manager who will enhance customer acquisition and engagement, ensuring a seamless transition from lead to paying customer, and meticulously recording feedback in the CRM system.
Your Key Performance Indicators will be: Revenue by sales channel, growth in active customer base, and customer retention metrics.
Responsibilities :
- Identify potential customers through specialized platforms and exhibitions, initiating contact with decision-makers. Analyze customer needs to boost sales across different client segments and product lines. Build a prospective customer database in the CRM system, managing the lead-to-order-to-payment conversion process.
- Contribute to the development of lead generation and sales channel strategies. Participate in crafting customer acquisition strategies.
- Direct leads to the platform for downloading price lists, securing and documenting feedback.
- Negotiate pricing, terms, and delivery conditions. Justify and agree on special terms. Handle pricing requests from customers, ensuring conversion to orders and sales, followed by successful delivery.
- Collect pre-orders as part of marketing campaigns.
- Ensure order fulfillment in collaboration with the procurement team.
- Monitor customer payments, invoice settlements, and timely advance and product payments. Oversee financial transactions with customers.
- Manage shipments and customer claims, liaising with other departments to resolve disputes.
- Participate in exhibitions, managing booth operations.
Requirements:
- Minimum of 5 years of experience in B2B sales, preferably at least 3 years in the automotive parts or car market.
- At least 1 year of experience in import/export sales is mandatory.
- Having an existing network of buyers (networks, distributors, dealers) is a plus.
- Ability and willingness to work with a cold customer base, identify opportunities, and maintain engagement with potential customers.
- High-level negotiation skills, with the ability to persuade and build long-term relationships with clients.
- Knowledge of B2B sales methodologies, understanding of client base management processes, and tools.
- Fluent in Russian (B2+).
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Fluent in English (B2+), with at least 6 months of sales experience in English.
- Proficient in MS Office, particularly MS Excel for analysis and planning.
- Experience managing inventory orders of 100+ items.
- Previous sales experience with anticipated inventory arrivals is a plus.
- Understanding remote warehouse operations is advantageous.
- Familiarity with accounting and reporting software (1C, Odoo), CRM systems.
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Open to travel and highly mobile
Goals:
3 Months:
- Create a database of 600+ potential leads, establish contact, and record their feedback.
- Convert at least 18 leads into customers, with completed orders and payments (3% conversion rate).
- Propose improvements to the order collection process and interaction with related services.
- Recommend essential informational tools for subscription or purchase.
6 Months:
- Expand the lead database to 1800+.
- Increase order conversion rate from 3% to 5%.
- Suggest assortment expansion/pre-orders/stock based on customer feedback.
- Propose a strategic plan for business trips.
Conditions :
- Competitive compensation package and additional benefits.
- Remote work format with a focus on outcomes rather than monitoring working hours.
- Provision of all essential equipment and communication tools.
- Employment options in compliance with the Labor Code of the Russian Federation or through contracts with foreign entities.
- Opportunity to work in a cutting-edge, product-focused high-tech company with comprehensive IT support for all endeavors.
- Accelerated career advancement potential, including the opportunity to assume the role of Sales Department Manager after six months of successful performance.
- Further conditions to be negotiated with the selected candidate.
