Вакансия: Customer Service Representative (Агент клиентской поддержки)
Описание вакансии
We are an iGaming holding company focused on foreign markets.
Our product line includes an online platform for operating igaming projects, our own igaming brands, gambling development and payment solutions for the gaming sector.
You will be:
- Supporting existing and prospective customers by providing timely and accurate responses via chat and email;
- Identifying, analyzing and troubleshooting various issues in relation to the website and customer's profile;
- Escalating requests to the tech and payments teams;
- Following up on the requests, paying close attention to the feedback;
- Providing top-notch communication.
Here, we appreciate you for who you are, for your personality, passion, and spirit, for your desire to learn and improve your expertise and skills, create opportunities, and achieve ambitious goals!
You will be a perfect match if you:
- Have an Advanced level of English (second foreign language, especially German is a huge plus);
- Can work remotely both independently and within a team;
- Are a self-driven, positive, and responsible problem solver;
- Share a continuous improvement and growth mindset;
- Thrive in transparent, collaborative, and fast-paced environments;
- Can work night and day shifts;
- Experience working in customer service is a huge plus
We care for our team, therefore we provide: - Competitive hourly payment + bonuses;
- Flexible full-time shift schedule;
- Collaborative, friendly, and hassle-free environment;
- The best possibilities for professional development and career growth both within and outside the department;
- Internal training and development;
- 100% remote work
