Customer service consultant / Специалист по работе с клиентами (удаленная работа)
(вакансия в архиве)

Вакансия: Customer service consultant / Специалист по работе с клиентами

Описание вакансии

ECOS is a successful International FinTech company with 6 years of experience with a wide product line.

We are looking forward to a Customer service consultant who will interact with the company s customers by providing a high level of customer support on ECOS' products and services.

Responsibilities:

• Managing incoming requests in online chat platforms such as Telegram and WhatsApp;
• Providing guidance on product selection and facilitating purchases;
• Offering advice on various matters and assisting in the creation of support tickets;
• Ensuring prompt responses to queries;
• Preparing detailed reports on completed tasks;
• Submitting regular updates to the senior consultant.

Requirements:

• 1+ year experience in customer service team;

• Fluent written English;

• Ability to convey information clearly and concisely;

• Excellent interpersonal communications skills: should be empathetic, confident and able to interact with different personality types;

• Experience in the fintech field (blockchain or payment solutions) is a plus.

Working conditions:

• Remote job;
• 2/2 shifts, 12 hours per shift ;
• Two working shifts:

1. 15:00 - 03:00 (Moscow time)
2. 03:00 - 15:00 (Moscow time)

• Important! The position requires working with your webcam turned on throughout the entire shift.

Please indicate your salary expectations in the cover letter.