Team Lead Data Analytics (Team Lead Support Analytics) (удаленная работа)

Вакансия: Team Lead Data Analytics (Team Lead Support Analytics)

Описание вакансии

We re JEDai , a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what s happening in-store and how to improve sales performances.

JEDai is collaborating with the strongest brands in the FMCG community. We already worked with Danone, Mars, Kraft Heinz, and P&G. We have more than 30 clients Worldwide.

We re seeking a skilled and experienced Team Lead Data Analytics who will be responsible for providing high-quality and fast analytical support to our customers.

If you are a technically proficient and customer-focused leader looking for an exciting opportunity to contribute to a dynamic team and product, we invite you to become a part of our team!

Responsibilities:

Operational management of the analytical support area:

• Together with the department head, decomposition of the direction's strategy/development plan to the level of projects/tasks;

• Application of tactical management methods (tools, methods, approaches to achieve the strategic goals of the department/direction);

• Implementation of projects/tasks from the strategy/development plan of the direction;

• Regular communication and discussion of the strategy/development plan with the direction team;

• Supporting and ensuring the team's operational activities (resolving emerging issues, working through the team's processes);

• Improving the efficiency of the operational work processes of the referral team and interaction with related teams;

• Ensuring the department's knowledge base is updated and replenished;

• Completion of monthly customer analytical metrics;

• Organizing and controlling the work of Contractors (Junior Support Analysts, Operators).

Ensuring client success in using the company's products and services by providing quality end to end analytics:

• Monitoring the performance of targeted analytics metrics across customers;

• Participate in solving complex cases and accuracy escalations using existing tools and methods or implementing new ones with L3 Analyst involvement.

• Participate in escalation meetings with customers to resolve issues impeding customer success. Initiate such meetings independently when required, synchronizing with CSM and project analyst;

• Communication with related departments as required to resolve cross functional issues in their area of responsibility;

• Prepare and communicate to the CSM a set of questions to assess client satisfaction with the data quality from the Ailet solution.

Personnel Management:

• Resource planning and directional hiring;

• Ongoing work with the team: regular performance reviews and formation of individual team development plans taking into account the strategic plans of the direction;

• Ensuring that the required competences are in place to implement projects/tasks from the strategy/development plan;

• Applying HR management practices at the required level to achieve departmental and line of business goals;

• Engaging the team in the process and delegating effectively;

• Dealing with and resolving complex conflict situations in the department;

• Developing mentoring and coaching to transfer and reinforce core competencies;

• Hiring professionals in a manner that is tailored to the company's culture and needs.

Requirements:

Essential:

• Experience in managing a team of 5+ people for 2+ years;

• Experience in building internal and cross functional processes;

• Experience with B2B SaaS products and/or FMCG, Retail companies (ideally if B2B SaaS for FMCG, Retail);

• English B2;

• Excellent knowledge of Excel (advanced user), ability to write macros.

Nice to have:

• Experience with data visualization tools (BI);

• Experience with SQL;

• Knowledge of data analysis tools using Python (NumPy, Pandas, Matplotlib);

• Knowledge of FMCG and Retail specifics;

• Experience of working in an international team.

We offer:

• Competitive payment (Fixed salary and bonus based on KPI);

• Work with multicultural teams using the most modern technologies;

• You ll grow professionally - inside company Educational Center and Development Plans;

• You ll study English - we cover 50%;

• You ll choose - remote or hybrid (office is located in Moscow by the Kurskaya metro station).

We are considering candidates from Russia, CIS & EMEA. We ll be glad to meet you!