Менеджер по работе с клиентами (Английский язык) (удаленная работа)

Вакансия: Менеджер по работе с клиентами (Английский язык)

Описание вакансии

Our main partners are American companies that provide consulting services for property insurance claims. We are helping our partners to handle insurance property claims and get the desired coverage to start the property restoration.

Who are we looking for?

The Account Manager is responsible for working with our partners to service client accounts. The position requires supporting them in the day-to-day account management for a specific set of claims and entails a great deal of verbal, electronic and other written communications. While in this role, you will begin to develop relationships with clients and work proactively to effectively and efficiently deliver services to our partners.

Обязанности:

• communication with foreign partners by phone, email, text messages;
• developing relationships with our partners and providing them with the best quality of customer care;
• maintaining client files in accordance with office procedures and coordinating full workflow in various CRMs;
• working with team members to send necessary requests to our partners;
• always be in touch during working hours.

Требования:

• Excellent written and spoken American dialect of English including grammar and slang (C1-С2) is a must;
• Highly organized;
• Self-confident to make sound independent decisions;
• Ability to successfully interact with a variety of people and function well both in a team environment and autonomously;
• Ability to handle situations in a calm, courteous and professional manner;
• Customer focused to establish and maintain effective relationships;
• Ability to prioritize multiple tasks to meet deadlines;
• Possess strong analytical and problem solving skills;
• Flexibility and adaptability to changing priorities, deadlines and technology.

Условия:

• 5/2 16.00-0.00/17.00-1.00 summer/winter Moscow time;

• Formal labor contract by the Labor Code of the Russian Federation;
• Fixed salary, month and quarter bonuses;
• Paid sick leave, vacation and American holidays;
• You can work remotely or join our team members working in the center of Saint Petersburg;
• Pre-work training course;
• Young and motivated team;
• Fun and friendly corporate culture.

Our company's developing and we're looking for a new team member, who is willing to become a part of our young and active company, grow with us and engage in interesting tasks.

We're waiting for your CV!