Sales and reservations officer (удаленная работа)

Вакансия: Sales and reservations officer

Описание вакансии

Position: Специалист по бронированию (Sales and reservations specialist/Travel agent in DMC)
Location : Remote

Working days:

• Monday to Friday from 10:00-19:00
• Saturday from 10:00-16:00
• Sunday - non-working day

Duties & Responsibilities

• Cooperate with clients to determine their needs and advise them appropriate hotels, modes of transportation, costs and accommodation.
• Build and promote strong, long-lasting relationships with clients.
• Reply to queries and calculate total travel costs as per their request and offer alternatives in case the requested hotels/resorts are fully committed or fully booked.
• Maintain all the personally made bookings and make sure all the services are in order before guest arrival and payments are collected before the due date.
• Deal with occurring travel problems, handling complaints swiftly and update the Superior.
• Provide support to the clients, be reachable over the corporate mobile line and email 24/7.
• Generate proforma invoice through the system and follow up the deadlines.
• Work with a reservation system, data entering and maintaining.
• Update partners with special offers, advise on hotel services.
• Maintain a healthy relationship with hotels reservations and sales team.
• Perform daily routine, check to ensure all reservations entered are correct and accurate.
• Participate in office meetings: company team meetings, meetings with hotel s representatives.
• Achieve the company's sales targets.
• Other relevant duties as assigned by the Management of the company.

Skills & Abilities

• Bachelor or Master Degree in tourism or any other relevant field.
• Minimum 3 years of experience in the travel field (travel company) .
• Experience in working with different booking systems.
• Experience in making around 10-20 bookings per day.
• Skills at reservations and sales of tourism products .
• Ability to work with people and deal with stressful situations.
• Strong character, emotionally stable, self-motivated, enthusiastic, creative.
• Good communication skills in order to build close relations with travel agents and hotel's management.
• Fluent English and Russian (both speaking and writing).
• Business writing skills.
• Negotiation skills.
• Computer skills: Windows, Microsoft Office (excel/word especially), Internet Explorer, Outlook
• Reservations/booking systems.
• Ability to read and calculate contracts from resorts will be a plus.

Benefits:

30 days of paid Leave (15/15 twice a year)

10 days of paid sick leave

10 days of paid FRL (emergency leave)

Fam trips to Maldives once a year to good performing specialist