О СЕБЕ

10 years of client-facing and operational experience across US-based companies,
working fully in English. Strong background in technical troubleshooting, CRM
workflows, and multi-channel client communication.

НАВЫКИ

Communication : English C1, Spanish B1, French B1, German A2, Russian native
Technical : HTML, CSS, SQL, Linux basics, Jira, Grafana, MetaTrader 4/5
CRM & Tools : CRM systems, SDL Trados, MultiTerm
Automation : AI-assisted scripting, process automation, workflow design
Soft Skills : Active listening, clear explanation, stress tolerance, structured analysis before decision-making

ЛИЧНЫЕ КАЧЕСТВА

1. Human-in-the-loop value Experienced at being the human layer that makes automated systems actually work — catching errors, adjusting inputs, and owning outcomes.
2. Cross-cultural English fluency 10 years working exclusively in English with US clients across multiple industries. Not just language — cultural awareness, tone calibration, and expectations management.
3. AI collaboration, not AI replacement Actively uses AI tools to build automation scripts and improve workflows. Understands AI output well enough to verify, correct, and maintain it.
4. Analytical + operational balance Combines structured thinking (SQL, data tools, process design) with hands-on execution and direct client responsibility.

ЯЗЫКИ

Русский
English
Francais
Espanol
Deutsch

ТЕХНИЧЕСКИЕ НАВЫКИ

Technical : HTML, CSS, SQL, Linux basics, Jira, Grafana, MetaTrader 4/5