ОБРАЗОВАНИЕ
2017 - 2021
BA, Linguistics (intercultural communication)
Saint Petersburg State Electrotechnical University "LETI"
ОПЫТ РАБОТЫ
February 2022 – September 2022
Shop manager, deputy head
“Vobla”, shop for craft and imported alcoholic beverages (Sochi)
•Communication and support customers
•Work with objections
•Conflict resolution
•Creating requisitions for the purchase of goods
•Effectuation of sales plan
June 2021 - August 2021
Restaurant manager
“Telepizza”, fast food restaurant (Saint Petersburg)
•Conflict resolution
•Handling incoming calls
•Coordination deliveries
•Stuff coordination
•Receipt of goods
August 2019 – August 2021
Senior hotel manager
“Atlantic” hotel (Saint Petersburg)
•Сheck-in and check-out procedure
•Handling incoming calls
•Booking processing
•Stuff work organization
•Communication and support guests
•Conflict resolution
•Work with objections
