Резюме: Data Entry Operator \ Chat Support\ E-Commerce Executive

PROFESSIONAL SUMMARY
Detail-oriented and results-driven professional with over 6 years of experience spanning E-commerce
Operations, Management Information Systems (MIS), and data management. Proven expertise in listing
optimization, account handling, and automated reporting systems. Equipped with an advanced technical
foundation in computer applications.
CORE SKILLS
• E-commerce Management: Listing Optimization, Account Handling, Order Management, Cataloging,
Digital Imaging.
• Logistics & Tools: FedEx Shipping, DHL Logistics, Snapdeal Software, Adobe Photoshop / Photo
Editing.
• Soft Skills: Soft Complex Problem Solving, Team Leadership, Decision Making.
PROFESSIONAL EXPERIENCE
E-commerce Account Specialist | Freelance / Independent | Bijnor, Uttar Pradesh
January 2021 – Present
• Manage end-to-end seller account operations, ensuring high account health scores and seamless
workflow productivity.
• Execute strategic product listing optimization and bulk catalog uploads to enhance organic search
visibility and conversions.
• Direct digital asset preparation by editing high-quality product imagery to comply with strict
marketplace guidelines.
• Oversee comprehensive order cycles, implementing precise quality checks on product packaging to
minimize return rates.
• Coordinate international and domestic logistics by successfully generating inbound and outbound
shipments via FedEx and DHL.
MIS Executive | HATAM Consultancy Pvt. Ltd | Dehradun, Uttarakhand
March 2018 – December 2019
• Developed comprehensive MIS documentation to establish smooth daily operations and minimize
system maintenance down-times.
• Designed and deployed an internal customer management and communications system to optimize
cross-department workflows.
• Maintained, audited, and updated proprietary database software to safeguard historical operational
records.
• Generated and distributed highly accurate, time-sensitive management reports to support executive
decision-making.
MIS Executive (Snapdeal Process) | JASPER INFOTECH Pvt. Ltd | New Delhi
November 2015 – February 2016
• Audited comprehensive stock-keeping unit (SKU) content sheets, validating pricing metrics, brand
names, and product specifications.
• Inspected catalog image dimensions, quality, and resolution to ensure strict compliance before
pushing products live.
• Served as the primary liaison for sellers to resolve cataloging roadblocks and image upload
discrepancies.
• Utilized specialized Snapdeal platform tools to upload and publish verified consumer products
efficiently.
EDUCATION
• Bachelor of Commerce (B.Com) | MJP Ruhilkhand University, Bareilly | Graduated: 2015
CERTIFICATIONS
• Data Science Training Workshop Program (Grade A2) – NSIC TCS
• Big Data & Hadoop Training Workshop Program (Grade A2) – NSIC TCS
• One-Year Diploma in Computer Applications & Business Accounting (Grade B) – NIELIT
• Course on Computer Concepts (CCC) (Grade C) – NIELIT
• PHP Framework Certifications: Zend, CodeIgniter, Symfony
LANGUAGES
English, Hindi, Urdu