Резюме: Менеджер

OBJECTIVE

Provide customer support and sales growth in a company as Customer support manager.


WORK EXPERIENCE

01/2007 - 05/2015
Foreign trade manager, Aquatir Ltd., Moldova
Responsibilities:
• Establish operation strategy in a team for improving sales
• Hold negotiations, represent the company and its goods at different exhibitions
• Prepare and conclusion contracts
• Marketing investigation of the market
01/2010 - 05/2015
Chief Auditor Quality Management System, Aquatir Ltd., Moldova
Responsibilities:
• Regular auditing employees and the enterprise on fulfillment rules ISO 9001 and ISO 22000
03/2015 – 05/2017
Deputy director on sales, Sevplast Ltd., Russia, Krasnodar
Responsibilities:
• Find partners on the market
• Performed sales strategy and expansion of the production
• Constant negotiations with the clients (supermarkets and hotels, restaurants)
01/2016 – 05/2019
Translator freelancer, Mikrologistika, Russia, Moscow
Responsibilities:
• Translation of patents, technologies, construction and other technical information
07/2018 – till now
Russian market fishfarming consultant and translator, Aquafuture, Germany
Responsibilities:
• Negotiations with potential customers from Russia
• Translation of fishfarming technology and equipment

06/2018 – till now
Telesales manager customer support, Cloudagents, Hungary
Responsibilities:
• Call-center operator and manager on support of clients
• Sell production
EDUCATION

2000 - 2005
Bachelor Degree in Philology and linguistics, Transnistrian State University
Certified as Teacher of English and German languages

2008 - 2012
Bachelor Degree in Law, Moscow Academy of Economy and Law
Certified as Lawyer, civil law

ADDITIONAL SKILLS

Course of training on Quality Management Systems ISO 19011:2002, ISO 22000:2005, ISO 9001:2008, Internal Auditor of Management Systems
Database operation: Microsoft Office Access, SRM, 1C-enterprise,
Virtual Call Center (VCC)



REFERENCES

References available on request