Резюме: Переводчик

July 2019 — till now
5 months
CloudBerry Lab
Saint Petersburg, www.cloudberrylab.com/
Customer Success Manager
• Managing 390 accounts from under >$400 to >$5500. Majority of them USA-based. Proactively calling out
to engage with and re-qualify customers
• Renewing, upgrading and upselling existing customers' contracts
• Helping customers with technical and licensing questions incoming through Support phone line, emails or
tickets (using Zoho Desk)
• Troubleshooting payment issues and assisting with customers migration to another payment processor
• Pulling together a new 101 guide on how to perform frequent tasks in the internal CloudBerry Lab system,
CRM, and helpdesk system.
March 2016 —
November 2018
2 years 9 months
SEMrush
Saint Petersburg, semrush.com
Sales specialist for UK & Ireland
I was involved in a full sales cycle working with new and existing customers, qualifying and providing
technical and licensing support, working on contracts upselling and renewal.
• Reached out to cold and hot leads via phone or email, answering incoming requests. Qualifying and
discussing prospects' needs, budget, business goals to find out where the software fits
• Provided technical and licensing assistance. I was communicating with direct users of the software itself
during pre-sale/post-sale. I also was in touch with accounts, lawyers, C-level to work out licensing questions
when required
• Conducted tailored product demonstrations to new or existing clients based on their requirements. I was
arranging demos for any number of people, from a single person to a group
• Worked closely with existing customers on renewing or upselling their contracts. Roughly 35% closed deals
with new customers, 65% with existing customers
• Maintained a customer account information in Salesforce and legal documents in Alfresco
Resume updated 21 November 2019 at 00:43
• Took part in road events: BrightonSEO, SEMrush Live in London
Job features:
• SEMrush is a software for marketers. I had to learn about various Google products and to be well
educated how digital marketing works to provide my customers with the best expertise
• Highly competitive market with 10+ direct competitors, I learned pros and cons of the competitors to
handle customers' objections
• SMB to Enterprise, including Avon, The Times, Marks&Spencer, Bet365, Oxford University Press,
PriceWaterhouseCoopers. Working with various sizes and types of companies helped me to train finding a
relevant solution to a client of every sector or size
Accomplishments:
• Signing a contract of 2,5x of an average check by setting a task and working closely with the development
team to create a tool for migrating the clients data from a competing software
• I tutored several team rookies in working with SEMrush and Salesforce
• Created a "Working with Alfresco" tutorial for my colleagues, as it was a not very user-friendly tool,
however I got the hang of it
• Conducted 8 online demos per week on average. This experience helped me navigate between 100+
available tools within SEMrush and provide the customers with the solutions they required
July 2014 —
December 2015
1 year 6 months
Veeam Software
Saint Petersburg, careers.veeam.com/
Sales representative for UK & Ireland
• My duties was to qualify incoming leads, work on under 10k deals and keep my closure ratio above 30%
• Reached out to 40-45 leads daily. I qualified leads and worked with under-10k deals to close them
• Spoke 2 hours on the phone daily to reach maximum commission rate. I reached maximum commission rate
for 9 months out of my 16 months with the company
• Maintained a customer account information in Salesforce. Due to various technical peculiarities and a long
sales cycle, adding clean and detailed descriptions was a necessity
• I had no experience with Backup and Replication prior, and I had to quickly learn about the product to be
able to communicate with the clients about their technical requirements and the product capabilities. I was
successfully passing knowledge exams proving my knowledge
• I was nominated to represent UK&Ire department at a NEMEA Q4 MVP after a very productive work in
November and December 2014
March 2013 —
December 2013
10 months
English School Easy Way
Volgograd, http://www.easywaycenter.ru
English teacher
• Was a teacher of English at Easy Way language school, working with groups and personally
• It was communicative method of teaching foreign languages which I used to teach any level of students,
from new learners to upper-intermediates
• Prepared students to take IELTS exam
Education
Bachelor
2015 Volgograd State Technical University, Volgograd
World economy and economical theory
Варламов Василий • Resume updated 21 November 2019 at 00:43
2013 Volgograd State Pedagogical University (Volgograd State Pedagogical and
Social University), Volgograd
Foreign Language Institute, Teacher of English language