Резюме: Customer Technical support

SUMMARY
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Excellent verbal communication skills, work well with teams, attention to details, ability to work under pressure, good computer skills, stress tolerance, customer awareness, active listener, multi tasking, strong work ethics, goal oriented.

EDUCATION
Bachelor of Science: micro electronics .
Current GPA is 4.0 Significant courses include : The principles of automation and computer technology, micro electronic devices and principles of its designing. Graduation work has been completed in German language and top grade received . Diploma 3T 205527

EMPLOYMENT
Technical customer support, Mobile company - Drimsim at Drimsim.com/en, Barcelona. Dealing with inbound calls from customers. fixing customer mobile and internet connection problems.  Taking ownership of a customers query from start to finish - work with customer services to share knowledge, and also keep yours up to date by supporting the teams with work. Attention to detail - making sure any complaints that require a written response are right on time. Exceptional interpersonal skills, able to build effective relationships, communicate with, and influence, a wide range of people, internally and externally. have experience in delivering excellent customer service.


Front Desk , Customer Services Freedom Fitness － San Antonio, TX Determined customer bills and collected payments, performed inventory of front office operational supplies, computed bills, performed basic bookkeeping, answered, screened and routed inbound phone calls to appropriate department, carried out general secretarial duties, operated multi line telephone system, scanner, printer, entered information into a customer relation database and maintained spreadsheets and other documents .


Cashier , Waiter China Garden Restaurant － San Antonio, TX Maintained sanitation, health and safety standards in work areas, taking delivery orders over the telephone, assigned delivery to the driver, serving people in the dining area, made reasonable procedure exceptions to accommodate unusual customer requests, handling payments and closing register.

Warehouse manager Shlomov 98 inc － Brooklyn, NY Inspected inbound goods for quality, type and quantity, received, moved and stored inbound products, completed necessary paperwork for delivery products, monitored inventory levels and created reports, processed orders and requests.

Sales Manager Video Only inc － Hayward, CA Achieved a 10% increase in customer satisfaction as determined by a customer survey, generated daily stats report with high accuracy rate, directed operations of financial business, recorded information regarding purchase orders and corresponding invoices, managed bills, policies, invoices, checks and contracts, served as primary customer service professional to receive direct sales calls and customer support issues, generated reports and data analysis.

Guest services , Front desk Handlery Union Square Hotel － San Francisco, CA Provided information on room availability, determined customer bills and collected payments, maintained cleanliness of back office and front desk, performed inventory of front office operational supplies, kept records of room availability and guest accounts, computed bills, ensured accuracy of groups, room lists, billing, amenities and arrivals, performed bookkeeping, made room reservations over the telephone, carried out general secretarial duties, interacted with existing and potential clients over the hone , via E mail or face to face with professional manner, worked with sales and reservation department to maximize maximum selling potential and house balance, exhibited skills in providing high quality guest relations.

HIGHLIGHTS
High customer service standards, Call center management experience,Customer service management expertise, Proficient in customer account software.
Native languages : English , Russian . Proficient in German language and Spanish.