Резюме: IT Project Manager

Education: 2014, Bauman Moscow State Technical University,

Name of subdepartment: “Economy and Management at the Enterprise for Branches”
Computer and technical skills: Redmine, Jira, Notepad++. 1C (Business software), Microsoft: Word, Excel, Outlook,
PowerPoint, Access, Visio, Project

English: Upper-Intermediate borderline Pre-Advanced

Transporeon
From January 2021 to the present time I perform the duties of IT Project Manager

My responsibilities:
- Conducting workshops with international shippers, subsequently adapting the customer's requirements into solutions using TRANSPOREON modules (using PRINCE2 as project management method)
- Active participation in the implementation process involving direct contact and constant communication with the customer
- Designing integration scenarios to ERP (the customer's in-house system) in accordance with our product and system architecture
- Maintaining both internal and external communication and coordination of projects during the
project implementation phase
- Supervising projects in terms of scope and schedule

Accomplishments:
- Successful implementation of 8 projects from start to finish (roll-outs, stand-alone,
enhancement packages)
- Supervision of 10 projects currently in the pipeline



Transporeon
2019 October - 2021 January, Customer Care Specialist

My responsibilities and achievements:
I was tasked with taking ownership of customer technical issues and would always see all problems through to full resolution. This included, but was not limited to fault diagnostics, troubleshooting, and identifying solutions to any reported problems, Identifying potential code bugs and escalating them to the appropriate product or development teams. A high rate of solved tickets and an unparalleled level of customer satisfaction.



Russian orthodox church
2018 January – 2019 October, Assistant manager
Controlling purchases, document flow and executing current orders.



PAO "MTS-Bank"
2017 August – 2017 November, Corporate Sales Specialist
Attracting clients to factoring services, sale of bank guarantees and overnight market.



Online Store
2015 June – 2017 June, Project manager
Creation, management and development of a children's clothing online store from scratch.



Esterk Lux Parfum, LLC
2014 November – 2015 April, User of 1C (ERP software)
Receiving and processing orders via 1C.



Sberbank of Russia
2014 August – 2014 October, Sales manager
Processing of incoming calls, services and advice to individuals about banking products.



Probusiness Bank
2013 September – 2014 March, Intern in Corporate Business Department
Searching for and attracting potential clients to open a current account, lending and credit, placement of temporarily surplus funds.



Khrunichev State Research and Production Space Center
2012 June – 2012 September, practice as an Engineer-technologist.