Резюме: Customer support Specialist

Work experience: 4 years 3 months
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June 2019 — August 2023
4 years 3 months
Mtn
Nigeria,www.mtn.ng/

Call Center Representative/ Customer care representative

1. Handled incoming customer inquiries and provide appropriate solutions.
2. Responded to customer inquiries in a timely and professional manner.
3. Maintained customer records and update customer information as needed.
4. Followed up with customers to ensure their satisfaction.
5. Identified and escalated priority issues.
6. Monitored customer feedback and provided feedback to management.
7.Provided accurate information on products and services.
8. Troubleshoot customer issues and provide solutions

November 2020 — May 2023
2 years 7 months
Bolt ng
Customer service
1.Educated customers on products and services, enhancing their knowledge and satisfaction.
2. Successfully captured and monitored customer complaints, ensuring swift resolution and escalation
as needed.
3. Demonstrated a commitment to excellence in customer service by handling inquiries and requests
promptly.
4.Proficiently documented transactions and collected data, ensuring the accuracy of key customer
information.
5. Monitored assigned accounts, ensuring proactive management and addressing customer needs
effectively.
6.Established and maintained professional business relationships with customers, contributing to
enhanced business image and services.
7.Ensured sales and service offerings were tailored to meet individual customer needs

Skill levels

Customer Service Grammatically correct speech Customer Relationship Management Negotiation
English language
Business Communication
Working with a large amount of information
Sales skills
Ability to make decisions
Telephone conversations
Customer Relationship Management
Business communication
Negotiation skills
Ability to work in a team
Customer Service
Customer Support
amoCRM
english-c2
English -C2 Native speaker
chat support
Time Management
Search for information on the Internet
MS Office
calendar management
intercom
Google Docs
email support


About me

I am a dedicated customer service professional with a proven track record in educating customers
on products and services, enhancing their understanding of functionalities, features, and
competitive advantages. Adept at capturing and monitoring customer complaints, ensuring
prompt resolution and appropriate escalation when necessary. Proficient in handling customer
inquiries and requests, providing timely updates on the status of complaints, queries, or requests,
and maintaining detailed records of customer interactions