Support Specialist (удаленная работа)

Вакансия: Support Specialist

Описание вакансии

AlumniHub is a dynamic community network designed for alumni of Big Tech companies, offering a platform to launch and scale businesses, find inspiring job opportunities, and foster professional growth. We currently host two exclusive communities YNDX Family and Union VK and operate across multiple social media platforms. Our B2C target audience consists of tech professionals at various stages of their careers, from seasoned C-level executives to enthusiastic juniors. In addition, we serve a growing B2B segment, where AlumniHub acts as a community-driven tech partner powered by an AI platform. We can swiftly assemble world-class teams tailored to specific projects, whether it s product development, GenAI implementation, tech audits, or DevOps services.
We are seeking a Support Specialist.

Responsibilities:
- Provide prompt support to users (both clients and contractors) through chat, email, and other communication channels.
- Advise users on platform-related matters: registration, project creation, selecting contractors, payment terms, and other aspects.
- Resolve technical issues encountered by users, such as system errors, file upload problems, payments, etc.
- Collaborate with other departments in the company to resolve complex queries.
- Collect user feedback and suggest improvements for the service.
- Monitor and analyze common user queries to create a knowledge base and improve support processes.

Requirements:
- At least 1 year of experience in user support or customer service.
- Ability to communicate clearly and politely with users, with patience and a customer-focused approach.
- Technical literacy: understanding how web platforms work, basic IT knowledge.
- Ability to multitask and efficiently handle multiple tasks simultaneously.
- Conflict resolution skills and the ability to find compromises.
- Attention to detail and responsibility for the accuracy of information provided.
- English C1+ is a must.

Would be a plus:
- Experience working with freelance platforms or marketplaces.