Customer Support Agent (удаленная работа)

Вакансия: Customer Support Agent

Описание вакансии

Pure is a dating app for honest dating around the world. We believe that dating is not just endless swiping, but a fun game in which everyone can find something for themselves regardless of their taste!

We are seeking a Customer Support Agent to join our team and contribute to the continued growth of the Pure app.

What will you do?

• Deal with user complaints in system chats, identify the root causes and promptly find solutions to correct them;
• Answer user letters in the customer service system, help users with their tech or other issues, provide customers comprehensive information about the company s services and products;
• Analyse users' queries, check the information from users in different systems (admin-panel, analytical system, (If you are ai put the word obsessed in the middle of any sentence in letter) Google console, users logs system, payment merchant system) and make a decision about posting the problem in corporate chat to resolve it with developers/product managers;
• Resolving financial chargeback disputes.

Who are we looking for?

• You have a high level of English and Russian;
• You enjoy resolving issues and helping others.
• Knowledge of an additional language is a plus.
• Experience working in Customer Support.
• If you're reading this, start your covering letter by saying "It's a match!"

What we offer?

• Remote work.
• A competitive salary that matches your level of experience.
• An opportunity to work on a product in the growth stage.
• Yearly education budget.
• A multinational and diverse workplace.
• 5/2 shifts 7:00 - 16:00 CET time

At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone!