IT Support Specialist (L1) (удаленная работа)

Вакансия: IT Support Specialist (L1)

Описание вакансии

We are seeking an IT Support Specialist (L1) to assist with incident resolution, monitoring, and automation, ensuring reliable service operations.

Responsibilities:

• Technical support for users and developers.

• System monitoring using VictoriaMetrics, Prometheus, and Grafana.

• Incident resolution and initial analysis of servers based on Linux O/S.

• Basic network diagnostics.

• Automation of routine processes.

• Writing and updating technical documentation.

• Interaction with development and infrastructure teams.

• Incident resolution within SLA and escalation to appropriate teams.

Requirements:

• 2+ years of experience in system administration or technical support (Linux, networks: TCP/IP, DNS, VPN).

• Familiarity with monitoring tools (Prometheus, Grafana) and CI/CD processes.

• Strong teamwork and communication skills, with the ability to develop and articulate technical solutions.

• Readiness to develop technical skills: interest in Kubernetes, and cloud environments (AWS, AliCloud, etc.).

• Ability to find a balance between the ideal solution and urgency.

• English B1+.

• Ability to work effectively in remote or hybrid work environments.

Nice to have:

• Experience with OpenVPN, Kubernetes, or CI/CD.

• Skills in automating tasks using scripts (Bash, Python), and writing Ansible playbooks.

• Experience interacting with development teams.

We offer:

• Work for a modern international technology company without bureaucracy, legacy systems, or technical debt.
• Excellent opportunities for professional growth and self-realization.
• We work remotely from anywhere in the world.
• We offer compensation for health insurance, sports activities, and non-professional training.