Customer Support Officer (удаленная работа)

Вакансия: Customer Support Officer

Описание вакансии

We a looking for a Customer Support Officer for a Fintech company, which creates and promotes IT solutions. Their products are used by more than 250,000 customers all over the world.

Only candidates with Russian Federation work permit are allowed

The main Duties are:

• Developing and maintaining positive client relationships
• Organizing and coordinating client support workflow for maximum efficiency
• Ensuring compliance with procedures and policies
• Identifying training needs and strengthening the performance of the team to meet KPIs
• Processing of incoming requests

Few words about you :

• At least one-year relevant experience in Customer Support Team (Fintech or related sector)
• Strong communication and negotiation skills
• Ability to process incoming requests from several communication channels
• Excellent English speaking and writing skills
• Stress resistance and sociability

Stack:

CRM / JIRA / Confluence / Helpdesk / MT4-5

Few words about conditions:

• Daytime shift;
• Resources for the implementation of great ideas;
• An opportunity to practice English;
• Paid vacation and 100% sick pay refund;
• Professional congresses could be offered;
• International business trips are possible;
• And, of course, cookies, cakes, sweets, light, and funny corporate parties and many more ...

JOIN US!