Резюме: English copywriter

With a diverse background in content creation, system implementation, and business analysis, I bring over 9 years of experience driving organizational efficiency and enhancing user experiences. From optimizing knowledge flow and requirements analysis to technical writing, my expertise lies in bridging complex concepts with simple solutions.

Professional Experience:

Knowledge Manager in Travelpayouts
- Facilitated knowledge flow within the company through active participation in cross-functional meetings and internal community posts.
- Restructured and enhanced the Travelpayouts Help Center for partners, implementing an editing policy, glossary, and article templates.
- Led projects to reduce external partner requests, including widget integration and tooltips in software UI.
- Contributed to rewriting and restructuring internal onboarding courses for new employees.
- Functional Requirements Analyst


System analyst in Shazzle LLC
- Defined, gathered, and systematized requirements for messenger app development.
- Collaborated with UX team to develop UX scenarios and designers for screen mockups. Created wordings for the screens.
- Worked with Product Owner and developers to ensure delivery of User Requirement Documents (URD) and logic alignment.
- Created features in GitLab using Markdown.
- Technical Writer


Technical writer at Baum
- Led knowledge base creation project, restructuring extensive system documentation manual.
- Documented new platform version features and functionalities.
- Participated in testing, bug detection, and platform presentations.
- Created installation instructions featuring Kubernetes cluster configuration.

Business Solutions Expert at Tikkurila

- Internal ERP consultant responsible for selecting, implementing, and supporting Dynamics AX2012 ERP solution.
- Supported business process development and improvement.
- Participated in ERP testing, incident management, and roll-outs.
- Created educational articles and held demos of the features.