Вакансия: Technical Support Specialist
We are looking for a detail-oriented and proactive technical support specialist who will assist users in resolving their issues promptly and professionally. If you enjoy clear communication, take a structured approach to problem-solving, and want to grow in the customer support field, this position is for you!
Why Join Us?
-Work in a close-knit and motivated team of professionals;
-Friendly atmosphere, team support, and growth opportunities;
-Hybrid or fully remote work format;
-Stable salary ($400 gross) + KPI-based bonuses;
-Training, mentorship from experienced colleagues, and clear career growth prospects;
-Five-day workweek, eight-hour workday.
What You’ll Be Doing?
-Promptly responding to user inquiries via online chat;
-Managing up to five chat conversations simultaneously while maintaining high service quality;
-Resolving technical issues related to the operation of a high-traffic website;
-Diagnosing and escalating complex technical problems to the relevant departments;
-Enhancing customer satisfaction by ensuring smooth interaction with the platform;
-Following internal company standards to provide a high-quality service experience.
Who We Are Looking For?
-Previous experience in customer support is a plus, but we are open to training the right candidate;
-Excellent communication skills and the ability to find solutions for clients;
-Ability to work under multitasking conditions, meet deadlines, and manage time effectively;
-Willingness to understand the technical aspects of website operations;
-English proficiency at Intermediate level or above.
If this role sounds like a great fit for you, send us your resume – we look forward to meeting you!
