Вакансия: APAC B2B Support Specialist
Описание вакансии
StarDust is a payment system with a robust online banking infrastructure suitable for most online businesses. A guide to the world of e-commerce and consulting.
We provide a full range of marketing services for e-commerce .
We are currently looking for a B2B Support Specialist to join our South-East Asian team.
What is to be done:
- interact and support clients in Telegram support chats and in the HelpDesk support system;
- work in Excel (with standard formulas, pivot tables, sorting, filters);
- consult clients on the provided functionality;
- identify typical problems, solve typical technical problems;
- work with logs;
- escalate client issues and monitor resolution times;
- fulfill planned KPIs;
Our stack: Kibana, Excel, Jira, Confluence, HelpDesk, Telegram.
Our expectations from the candidate:
- experience in technical support from 2 years;
- technical and analytical mindset and acumen;
- independence in decision making;
- desire to develop and grow.
We offer:
- work schedule 2/2 from 8:00 to 20:00 GMT+7;
- competitive salary (the numbers above are only the fixed part without monthly and quarterly bonuses);
- VHI, corporate English, participation in trainings;
- internal employee support program: psychological and legal consultations, coaching, healthy lifestyle consultations;
- partial compensation for fitness classes.
Submit your feedback! Know someone who would be the perfect fit? Tell them about our vacancy!
