Guest Relations Manager (удаленная работа)

Вакансия: Guest Relations Manager

Описание вакансии

Job Opening: Guest Relations Manager (Airbnb / Booking.com)

Part-Time Weekends Only (Saturday & Sunday) Remote

An international property management company overseeing more than 25 short-term rental properties in the United States is looking for a Guest Relations Manager to handle guest communications and operational tasks.

We are hiring specifically for weekend coverage (Saturday and Sunday). This is an excellent opportunity for someone looking to balance work with studies or other commitments, improve their English communication skills, and gain hands-on experience in the international real estate and hospitality industry.

Responsibilities

Communicate with guests in English through Airbnb, Booking.com, VRBO, and other platforms

Resolve guest inquiries related to check-in, parking, housekeeping, noise complaints, and maintenance issues

Coordinate housekeeping teams, maintenance staff, and contractors, ensuring tasks are completed efficiently

Handle guest complaints, refunds, compensation requests, and reviews

Promote and coordinate additional guest services

Update property listings, coordinate supply purchases, and prepare guest instructions

Identify recurring issues and suggest improvements to operational processes

Requirements

English proficiency: B2 or higher, with strong written communication skills

Ability to work independently, take responsibility, and pay close attention to detail

Strong organizational and multitasking skills, with the ability to prioritize and follow through on tasks

Proficiency in Google Docs, Google Sheets, and AI-powered tools

Reliable internet connection

Availability to work during U.S. Eastern Time hours

Previous experience with Airbnb, Booking.com, VRBO, Hospitable, Notion, or property management systems (PMS) is a plus.

What We Offer

Schedule: Saturday and Sunday, 9:00 AM 6:00 PM Eastern Time (New York)

Part-time position: Only 2 days per week

Compensation: 30,000 RUB per month

Fully remote work

Training in operational procedures and international booking platforms

Practical experience in short-term rental operations, hospitality, and property management