Operational Manager (удаленная работа)

Вакансия: Operational Manager

Описание вакансии

Ostrovok is a travel-tech company that creates platforms for online booking of hotels, air tickets and other services for both individual travelers and corporate clients and travel agencies.
Our brands: Ostrovok.ru, B2B.Ostrovok.ru, Ostrovok.ru Командировки. We develop projects both in Russia and abroad.

We are looking for an experienced Content Operational Manager to join our Product & Projects Department to build and optimize processes in content teams to improve their performance and efficiency. Our teams are responsible for ensuring high quality and relevant content on hotel pages - property cards - on all our brands.

Main responsibilities:

• being in charge of ensuring high quality and up-to-date content on hotels pages;

• leading the main processes of content teams;

• optimizing and automating the editing process: from setting tasks for teams to analyzing the teams performance, monitoring compliance with current operating procedures;

• monitoring team operational metrics, defining and setting KPIs for editors and supervisors;

• strategic teams planning and aligning quarterly goals;

• communication with stakeholders and teams, managing expectations;

• processing tasks from the product manager, decomposing and planning their implementation;

• drawing up documentation required for the operational activities of the teams;

• reporting and budgeting for the team, as well as resolving staffing needs.

Our requirements:

• 3+ years of experience in building and leading teams;
• examples of successful optimization and process building in teams, including within team growth;
• experience in implementing team KPIs and working with operational metrics;
• understanding the life cycle of an IT project - Agile frameworks;

• an ability to conduct basic analytics: work with analytical tools at the level of filtering and interpretation (tableau, etc.);

• an ability to write understandable documentation for the team;

• data-driven approach to decision making;

• knowledge of English at least at Upper Intermediate level.

We provide:

• remote work format;
• flexible working hours we don t require you to be online at 09:00 sharp;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences;
• voluntary health insurance;
• corporate English, as well as discounts for SkyEng;
• corporate discounts on hotels and other services;
• young and active team of super professionals.

If you are interested in joining our team, apply to the vacancy and we will be happy to see your cv!