Customer support specialist (удаленная работа)

Вакансия: Customer support specialist

Описание вакансии

Founded in 2010, Social Quantum is ranked among Top 10 biggest game publishers in Eastern Europe. We focus on a mission to make high-quality games with immersive experiences, bringing players engaging worlds full of exciting stories, multi-level gameplay, and stunning graphics using cutting age technologies.

We are looking for a Customer support specialist to join our team, who you will be responsible for helping players resolve their issues and continue enjoying the game that they love.

Responsibilities

• Providing support to players through messaging platform, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues. Find creative ways to resolve problems and make players happy.

• Identify root causes of recurring issues and suggest ways to resolve them.

• Identify constructive feedback from players.

• Reply to inquiries in different languages using translation tools.

• Notify QA specialists about mass problems in the games.

Requirements

• C1-C2 English mastery, with an emphasis on written communication skills.

• Experience in a Customer Support environment is a plus!

• Open to develop a player-first mindset and offer exquisite player support.

• Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions.

• Flexible schedule: Mon-Wed, Sat-Sun. 30hr week.