Technical Support Engineer (удаленная работа)

Вакансия: Technical Support Engineer

Описание вакансии

Since 2015, Multilogin is the leader in the anti-detect browser industry.

As a Technical Support Engineer, be the hero who saves the day by providing technical investigation, information and resolution to complex customer inquiries related to account status, billing information and reproducing weird setups and behaviors.

Responsibilities:

• Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction;
• Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience;
• Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team;

Requirements:

• 1-3 years of experience in a technical support role
• Excellent spoken and written communication skill in English
• Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
• Strong empathy skills
• Excellent communication and problem-solving skills
• Strong desire to help users and solve any kind of issues
• Knowledge of SQL queries and Python (or any other programming languages)
• Nice to have knowledge of Selenium or Puppeteer for automation