Резюме: Телеком, администрирование на английском

NARGIZA KUVANOVA

 WIU Graduate Student. Pursuing Master of Science –Instructional Design and Technology

 Adapting and improving existing and new educational programs, the implementation of new technological solutions for enhanced student learning."

 Certified Project Manager/ESL CELTA Teacher with a passion to students learning with three years of experience in online education environment.

PROFESSIONAL EXPERIENCE

Project Manager/ESL Teacher – Self-Employed
Online,Offline (Bishek, Kyrgyzstan) April 2017 – Current
Online Platform-based ESL Teaching

• Conducted lessons encompassing a range of skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening.
• Planning, preparing and delivering lessons via online methods for elementary grades 1 to 4 with classes averaging between 5 and 15 students.
• Conducted new student interviews and did counselling with students to assess progress and development of conversational ability.
• Prepare presentation teaching materials like slides, short videos, and podcasts for students.
• Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.
• familiar with digital teaching tools and platforms which are increasingly used in the schooling environment nowadays. including: interactive whiteboards, iPads or tablets, smart projectors, tables and noticeboards, digital textbooks, cameras, and audio enhancements.
• Facilitated small group activities emphasizing critical learning.
• Conducted group and one-on-one settings in order to address individual needs.
• Established positive relationships with students, parents.
• Deep dive into teaching methods of 21 century skills (Certificates are attached)
• Online platforms and distance learning: Created virtual classrooms enabling global student participation, knowledge sharing, and resource exchange. Facilitated feedback from instructors, with interactive and adaptable remote courses tailored to individual paces and levels.
• Adaptive learning: Utilized algorithms and AI to tailor educational programs for each student. Systems assessed knowledge levels and suggested supplementary materials or reinforcement tasks.


Project Manager Corporate Instructional Designer /Real-Estate Company
Online,Offline (Antalya, Turkey) August 2021 – January 2022

• On field grasp and monitor the whole process of real estate process in Turkish market
• Analyzing and bringing the best feature of CRM system to the interest of company
• Conducted thorough content research and analysis to ensure accuracy and relevance of training materials, maintaining consistency with industry best practices.
• Leveraged authoring tools (e.g., Articulate Storyline, Adobe Captivate) to create visually appealing and engaging course content that promotes learner engagement and knowledge retention.
• Integrated formative and summative assessments into training modules to measure learner comprehension and skill application, refining content based on performance analysis.
• Collaborated with graphic designers, multimedia specialists, and developers to enhance the visual and interactive components of training materials, resulting in impactful and memorable learning experiences.
• Provided subject matter expertise to cross-functional teams, contributing to the successful implementation of organizational initiatives and change management processes.
• Demonstrated effective project management skills, ensuring on-time delivery of high-quality training materials while adhering to project scope and timelines.



Homes Tavola, Dubai, UAE - Tavola Mall of The Emirates
Sales Supervisor/Project Manager Nov 2015 - Feb 2017
Operations Management / Customer Journey Process Improvement
• Acted as a floor supervisor for Tavola flagship store ensuring a smooth customer journey
• Improved the customer experience by creating a floor plan and implementing strategic staff allocation (19 employees) to maximize customer interactions & revenue
• Oversaw stock management in line with sales targets and store requirements
Team Management
• Acted as the main point of contact between customers and the purchasing department to organize special orders and deliveries involving high quantities
• Led the team ensuring high level of customer service & quality and a strict compliance with all business processes and requirements
• Facilitated team briefings setting daily targets and providing regular coaching on how to best sell selected products
• Reviewed employee performance and developed incentives to reward best performers


M.H. Alshaya Co. - Debenhams Premium Cosmetics - Dubai, UAE
Duty Manager Dec 2014 - Sep 2015

Operations Management / Customer Journey Process Improvement
• Oversaw daily operations from opening to cashier closure while attending to customers’
needs
• Represented brands including Dolce Gabbana, Yves Saint Laurent, Chanel and Dior ensuring brand standards compliance
• Demonstrated the ability to deal with customer complaints and difficult situations as the main link between customers and the call centre
Team Leadership
• Demonstrated strong leadership skills resulting in a promotion from beauty advisor to duty manager within 3 months (19 staff+ 50 promoters per shift)
• Ensured all team members and promoters comply with standards, processes and requirements
• Prepared daily sales and performance report for all promoters providing feedback and coaching as required

CERTIFICATION
 CELTA
 Teaching Knowledge Test (TKT - 4 Modules) Cambridge Assessment Centre
 Learning How to Learn (Barbara Oakley)
 Developing 21st century skills (BSE- EDu Press)
 TEFL/TESOL
 (advanced methods of teaching)
 Pedagogy Principles and Patterns (University of Illinois

PERSONAL ATTRIBUTES
Great Communicator| Passionate|
Customer Focused| Straight Forward| Proactive|
Self-Driven

LANGUAGES
English | Russian Kyrgyz | Turkish