Customer Support Specialist (удаленная работа)

Вакансия: Customer Support Specialist

Описание вакансии

Who We Are

We build SaaS products linked to the Google Workspace ecosystem. Our company operates fully remotely with a flexible work environment, fostering a strong emphasis on autonomy and collaboration.

Job Description

As a Customer Support Specialist, you will:

• Work with our entire product range, providing exceptional service to existing and new customers within our CRM tool: technical support, how-to questions, assistance with payments, invoices and refunds

• Respond to customers within the defined timeframes (<2 hours)

• Collaborate with our development team to resolve new issues

• Help maintain our knowledge base

Requirements

• Proven experience in a technical support or customer-facing role

• Familiarity with CRM tools (e.g. Intercom) and support software

• Good written and oral English skills (B2 and above)

• Comfortable working in a remote, asynchronous environment

• Excellent communication skills with a focus on customer satisfaction

• Self-driven and adaptable to a fast-paced, dynamic environment

What we offer

Salary: 600 USDC (ERC-20) per month

Flexible Work Environment: fully remote work with a healthy work-life balance.

Skill Growth & Development: Opportunities for learning and access to industry insights in the SaaS space.